Four Applied AI Trends Defining 2026: From Experimentation to Execution

Join our on-demand webinar, "Back to the CX Basics," where experts Jacqui Dow and Lauren Clements explore core principles for delivering exceptional customer experiences. Gain practical insights and actionable tips to elevate your CX strategy. Perfect for those looking to reinforce their customer satisfaction efforts

Reid Harris delves into the crucial relationship between chatbot performance and CX goals. Learn how to effectively measure your chatbot's success using a data-driven approach, ensuring that it aligns with broader CX objectives. Whether you're optimizing your current chatbot or deploying a new one, this session is designed to help you achieve success by leveraging data to make informed decisions.

Elana Feldman, our Chief Customer Officer, unveiled the transformative impact of Generative AI on customer service. The webinar provided an in-depth look at how AI technologies are revolutionizing customer interactions, enhancing personalization, and driving efficiency. Participants gained valuable insights into the evolving landscape of customer service, exploring the dynamic capabilities of Generative AI and its potential to reshape customer engagement.

Our guide to setting up an automated approach to customer service

Executive Strategies for Innovation and Competitive Edge

In this CX Guide we explore the benefits of conversational design in creating more genuine interactions with customers, improving self-service capabilities, and fostering brand loyalty.