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Company Nurse, a nurse triage service for injuries, collaborated with
Pypestream to digitally transform their injury reporting process. Phone
based reporting took an average of 15-20 minutes. Company Nurse
introduced Lin, a bi-lingual digital assistant, to allow employees to
continue to report incidents immediately after they occurred, but this time
using the method they were most comfortable with: phone, Lin or
scheduling a call back.

Facing competition from tech-savvy startups such as Dollar Shave Club and Harry's, a leading razor manufacturer introduced an online direct-to-consumer (DTC) subscription service. Realizing that this step alone wasn't sufficient to maintain their market position, they aimed to enhance their customer engagement beyond traditional methods, which led to a partnership with Pypestream.

A global quick service restaurant company that owns some of the largest fast food brands in the world came to Pypestream in 2021 wanting to enhance the way they connected with customers. They needed a solution that would seamlessly balance customer inquiries and complaints while reducing the costs. This conglomerate was intent on setting their quick service restaurants apart from competitors.

Gulf Air, an airline serving the Middle East, sought out Pypestream to provide a digital experience for its travelers that continued the company’s history of innovation and differentiation. Pypestream’s solution for Gulf Air provides an omni-channel experience that increases call deflection, drives higher customer satisfaction, and facilitates customer transactions automatically.

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Triwest Corporation, an insurance provider for US Military veterans, was
looking to digitally transform their customer experience, due to a
government mandate, while maintaining their outstanding service.
TriWest partnered with Pypestream to develop a new digital assistant to
reduce help desk inquiries by phone.The tool supports staff, policyholder
and providers with claims, billing and appointment management.

LoopTV, a B2B streaming service, partnered with Pypestream to deliver a self-service automation platform for their customers. As business needs evolved, the Loop Team continued to collaborate with Pypestream to turn their support chatbot into a way to drive existing user growth and retention. Now this sophisticated and connected solution delivers both customer support and revenue.