As seen in
IT’S TIME FOR A CHANGE
$10 1
ESTIMATED AVERAGE
COST PER CUSTOMER
SERVICE CALL IN THE U.S.
COST PER CUSTOMER
SERVICE CALL IN THE U.S.
$41 BILLION 3
TOTAL LOSS TO BUSINESSES
DUE TO CALL CENTER
INEFFICIENCIES EACH YEAR
DUE TO CALL CENTER
INEFFICIENCIES EACH YEAR
80% 2
OF CONTACT CENTERS SAY
THEIR CURRENT CUSTOMER
SERVICE SYSTEMS WON’T
MEET FUTURE NEEDS
THEIR CURRENT CUSTOMER
SERVICE SYSTEMS WON’T
MEET FUTURE NEEDS
80-90% 4
NUMBER OF REPETITIVE
CUSTOMER INQUIRIES
= WASTED TIME & MONEY
CUSTOMER INQUIRIES
= WASTED TIME & MONEY
TRANSFORM CUSTOMER
COMMUNICATION
WITH CHATBOTS
& INTELLIGENT AUTOMATION
Don’t have a call center?
MOBILE MESSAGING: ENTERPRISE-READY & CUSTOMER APPROVED
Pypestream delivers custom-built, compliant and secure solutions for efficient customer service.
- Resolve high volume inquiries at scale
- Customize chatbots to handle common inquiries
- Cut customer communication costs
- Deliver big on customer experience
- Improve your Net Promoter Score
IMPROVE CALL CENTER EFFICIENCY BY 80%*
BEFORE PYPESTREAM
COST: $4M/YEAR
100 agents managing 1 inquiry at a time via telephone
AFTER PYPESTREAM
COST: $800K/YEAR
20 agents managing up to 5 inquiries at once with mobile messaging
10 automated chatbots handling repetitive inquiries
* Based on industry averages, results will vary.
PUT OUR CHATBOTS TO WORK TODAY AND START SAVING!
WHAT OUR CUSTOMERS ARE SAYING
Pypestream’s Intelligent Automation
solution is just the beginning of the
trend we’re seeing industry-wide to
adopt secure mobile messaging
in a bigger way.
David Dias
Founder & Chairman
Insurance Thought Leadership
The real-time, conversational nature of
chat offers tremendous opportunity to
make interacting with us far more
convenient and intuitive for members
of all our client medical schemes.
Dr Jonathan Broomberg
Chief Executive Officer
Discovery Health
Pypestream’s secure messaging platform
and automated chat capabilities support
our strategy to provide a cognitive,
omni-channel solution across the
entire lifecycle of the vehicle.
John Wysseier
Managing Director
LYNX Services, A Solera Company
WHO IS IT FOR?
Pypestream is a flexible and customizable platform designed to serve the needs of enterprise
businesses across multiple industries, including:
CABLE
Offer technical assistance
and manage service
requests in real time with
automated chatbots
INSURANCE
Automate 80%
of repetitive customer
inquiries to free-up live
agents for complex issues
UTILITIES
Manage service
requests and more
using automated
scheduling tools
TELECOM
Provide technical
assistance and securely
process payments
via real-time chat
DOWNLOAD ALL INDUSTRY OVERVIEWS
ADAPT OR DIE: THE FUTURE OF CALL CENTERS AND CUSTOMER COMMUNICATION
Find out how intelligent automation is transforming the way
businesses deliver better customer experiences
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