By delivering significant ROI, Pypestream customers benefit from every interaction being mapped to tangible outcomes: Revenue, Efficiency, Satisfaction & Trust
New York, NY – October 16, 2025 – Pypestream, a leading provider of enterprise-grade AI agents that reimagine how organizations connect with their customers, today announced it recently achieved a platform milestone of facilitating more than 50 million consumer interactions in a single month.
“In a market saturated with thousands of AI upstarts yelling at the top of their lungs, only Pypestream has organically grown into an Applied AI leader. For more than seven years, we’ve been investing and innovating to build true, enterprise-grade AI infrastructure focused on facilitating meaningful and extremely valuable customer experiences,” said Richard Smullen, CEO of Pypestream. “While others are racing to train newly-budded prompt engineers, we are already powering real outcomes for some of the biggest companies in the world, showing that AI used correctly makes a huge impact.”
Pypestream has recently expanded its proprietary technology platform by integrating more sophisticated tools for multi-agent orchestration, including:
- Knowledge Agent, which facilitates accurate and reliable fact retrieval
- Supervisor Agent, which manages systems-of-agents with policy and risk oversight
- Action Agent, which integrates third-party, back-end systems
- Escalation Agent, which provides seamless digital-agent-to-human-agent handoff
These innovations leverage generative AI and trained reasoning engines, while maintaining a platform-agnostic architecture, empowering enterprises to deploy the foundation models of their choice. The platform is engineered to meet stringent compliance standards (SOC 2 Type II, PCI DSS, HIPAA, GDPR, among others) and provides enterprises with the tools to proactively monitor and mitigate AI-related risks.
Accelerated by a library of hundreds of pre-built microagents that get customer solutions to market faster, Pypestream solutions deliver personalized interactions, automate workflows, and integrate seamlessly with core systems such as Salesforce, Oracle and legacy systems, driving measurable ROI.
“Our Sling customers expect speed and accuracy, and Pypestream has given us both. Their platform scaled effortlessly to support millions of interactions, and their team helped us balance AI-adoption with business process automation in a way that maximized ROI. Pypestream has been a great partner, delivering technology and strategy with equal strength,” said Seth Van Sickel, Senior Vice President, EchoStar Video Product & Operations
Beyond enabling seamless self-service, Pypestream solutions increase customer satisfaction through a user-friendly interface that simplifies interactions.
“Consumer behavior is already evolving to prefer interacting with intelligent agents over the traditional user experience of navigating website pages,” continues Smullen. “Pypestream continues to be on the leading edge of this massive change in how consumers interact with companies. It’s reflected in our investments just as it is our mission: Reimagining how our customers connect with theirs. Every day we are seeing how AI is becoming the new UI, being chosen over apps, websites and call centers.”
Pypestream’s technology platform is the home of Pro Studio, a low-code agent builder its experts, dubbed the Agent Foundry, use to build custom systems-of-agents. The Agent Foundry, who act as an extension of internal customer teams, follows a proven methodology and consultative approach rooted in helping enterprises make informed, strategic decisions about when to deploy AI versus when to rely on more hard-wired automated workflows. The platform also outputs robust analytics dashboards, offering actionable insights that allow businesses to continuously optimize engagement strategies and foster long-term customer loyalty.
About Pypestream
Pypestream is reimagining how enterprises connect with their customers in the era of Applied AI. Our AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. With more than seven years of patented innovation and a growing library of more than 2,500 pre-built microagents, our experts quickly deploy bespoke systems of agents that improve interactions across chat, voice and other multimodal channels. Our secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that’s compliant, ethical and reliable. Leading insurance companies rely on Pypestream to delight their customers while delivering business outcomes. Learn more at www.pypestream.com.
Media Contact
Bethany K. Perkins
pr@pypestream.com