New York, NY – January 6, 2026 – Pypestream, a leading provider of enterprise-grade AI agents that reimagine how organizations connect with their customers, today announced a series of strategic investments in personnel that reinforce its continued leadership in applied, enterprise-grade AI.
To support its sustained growth trajectory, Pypestream recently added 17 new employees across Client Services, Engineering and Go-To-Market functions, in critical roles such as Agent Experience Engineer, Integration Architect and Data Architect & Analyst, and appointed three experienced technology industry veterans to key leadership positions.
Bethany K. Perkins has joined as Chief Sales and Marketing Officer to lead the firm’s brand and growth strategy. More than a traditional brand marketer, Perkins’s background as a tech industry executive and digital transformation consultant means she brings deep expertise guiding organizations through AI adoption. Her go-to-market philosophy blends storytelling with systems thinking, grounding tech-enabled services in measurable business outcomes and human experience improvements. Perkins previously held head-of-marketing and go-to-market-strategy leadership roles at RPO stand-out Cielo, Salesforce ecosystem darling 7Summits and tech giant IBM.
“We believe it is our responsibility to help our customers make informed, strategic decisions about when to deploy AI agents versus when to rely on more traditional automation workflows for maximum efficiency and customer satisfaction impact,” said Perkins. “While our next chapter is all about market acceleration, our strategy is to do so on the wave of more enterprises realizing the real potential of customer-centric AI.”
Evan Howieson has been promoted to Senior Vice President of Client Services at Pypestream, where he oversees customer success, account strategy and service delivery across the company’s enterprise client base. Howieson has spent three years at Pypestream building deep relationships with the company’s most strategic clients, leading account growth initiatives and delivering measurable outcomes across complex enterprise deployments. In his new role, Howieson is focused on evolving Client Services into a strategic driver of long-term customer value.
“Having worked closely with our most strategic customers over the past several years, I’ve seen firsthand what it takes to turn AI ambition into real outcomes,” said Howieson. “In this role, I’m focused on deepening our partnerships and ensuring Client Services consistently delivers the results our enterprise clients expect.”
Elana Feldman has been appointed Chief AI Officer. In this expanded role, Feldman will drive the strategic direction of Pypestream’s AI capabilities, evaluate emerging technology and lead the selection and orchestration of tools, models and processes to ensure scalable, enterprise-ready AI solutions. For Pypestream’s customers, she will serve as a strategic advisor, meeting customers where they are and creating roadmaps for AI adoption that balance organizational readiness with desired business outcomes.
“Enterprise organizations aren’t investing in AI for the hype. Enterprise organizations are investing in AI for business value. I believe it is the duty of applied AI companies like Pypestream to deliver that value,” said Feldman. “I am energized by taking our customers from hesitantly POC-curious to mainstream adopters of generative AI as it supports improving their customer-engagement workflows.”
Together, Perkins, Howieson and Feldman join an outstanding existing leadership team with decades of combined experience bringing tech-enabled services to enterprise organizations. Pypestream leadership has expertly guided the company through the maturity of enterprise digital transformation needs. Most recently, the company has expanded its proprietary technology platform by integrating more sophisticated tools for multi-agent orchestration, including Knowledge Agent, Supervisor Agent and Escalation Agent, among other upgrades to match platform capabilities to evolving chat and voice AI requirements.
About Pypestream
Pypestream is reimagining how enterprises connect with their customers in the era of Applied AI. Pypestream’s AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. With more than 10 years of patented innovation and hundreds of pre-built microagents, Pypestream experts quickly deploy bespoke solutions that improve interactions across chat, voice and other multimodal channels. Pypestream’s secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that’s compliant, ethical and reliable. Fortune 500 leaders in telecom, media, travel, retail and financial services rely on Pypestream to delight their customers while lowering costs and scaling growth. Learn more at www.pypestream.com.
Media Contact
Bethany K. Perkins
pr@pypestream.com
