By integrating voice automation, organizations can increase revenue through higher conversion rates, proactive upselling and more consistent customer engagement.
New York, NY – November 11, 2025 – Pypestream, a leading provider of enterprise-grade AI agents that reimagine how organizations connect with their customers, today announced the launch of its new Voice AI capability. This announcement marks a major milestone in expanding the platform’s ability to extend beyond text-based interfaces. This new functionality empowers our customers to provide always-on, scalable and consistent human-like voice experiences that understand intent and respond with empathy.
“Pypestream’s conversational AI agents have always been designed to help enterprises contain interactions within digital-first chat channels,” said Nick Hockler, President and COO at Pypestream. “That vision hasn’t changed. But we recognize for many customers, voice remains a necessary touchpoint. Our new Voice AI capabilities meet people where they are today while giving organizations a seamless path toward a digital engagement model over time. Voice AI as a part of a holistic customer engagement strategy can make every interaction smarter, more efficient and appropriately human.”
Voice AI combines advanced speech recognition, sentiment analysis, and conversational context to create interactions that feel natural, while still delivering interactions that improve customer engagement and streamline customer-service operations.
The Voice AI solution is built natively on Pypestream’s existing technology platform, enabling our Agent Foundry experts to deploy multimodal conversational experiences that blend voice, chat and headless agents in a single solution. Solutions are engineered to orchestrate complex workflows, personalize in real time and maintain a unified data layer across every interaction channel, which can then be visualized in our embedded Analytics dashboards.
“This launch represents another step forward in our mission to help enterprises operationalize AI responsibly and effectively,” added Elana Feldman, Pypestream’s Chief AI Officer. “By bringing generative AI capabilities to voice and text we’re giving our customers a more powerful way to meet users in the channel of their choice.”
Enterprises adding Pypestream’s Voice AI to their customer engagement strategy can expect measurable impact across four key dimensions of business performance: Revenue, Efficiency, Satisfaction and Trust.
By integrating voice automation, organizations can increase revenue through higher conversion rates, proactive upselling, and more consistent customer engagement. Voice AI enables real-time personalization and next-best-action recommendations, helping sales and service teams capture opportunities that manual call handling might miss.
Operational efficiency improves as routine inquiries are resolved autonomously, freeing human agents to focus on higher-value, emotionally complex interactions. The result is reduced average handle time, lower support costs and a more productive workforce equipped with AI-driven insights.
Customer satisfaction rises as interactions become faster, more natural and more responsive to user intent. The Voice AI’s contextual understanding ensures that conversations flow smoothly and avoid frustrating menu trees.
Finally, trust deepens when customers experience reliable, secure and consistent service across every touchpoint. With built-in governance, transparency, and responsible AI practices, Pypestream ensures that customers avoid risks inherent in automated interactions and replace loss with loyalty.
About Pypestream
Pypestream is reimagining how enterprises connect with their customers in the era of Applied AI. Our AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. With more than seven years of patented innovation and a growing library of hundreds of pre-built microagents, our experts quickly deploy bespoke solutions that improve interactions across chat, voice and other multimodal channels. Our secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that’s compliant, ethical and reliable. Leading insurance companies rely on Pypestream to delight their customers while delivering business outcomes.
Media Contact
Bethany K. Perkins
pr@pypestream.com
