TRANSFORMING ENTERPRISES INTO ON-DEMAND POWERHOUSES
Meet Your Customers Where They Are
Pragmatic AI & Chatbots
Improve customer experiences, drive
satisfaction, and increase efficiency
across the organization with
Automate customer service, marketing, billing and more with Pragmatic AI & chatbots.
Secure cloud-based storage
Back-end system integrations
Any device, anytime
Give your customers the best user experience wherever they are.
Message with them via the Pypestream mobile app, your app, web chat, SMS, 3rd party chat apps, and IoT devices.
End-to-end customer engagement for the on-demand era
Our end-to-end customer engagement solution launches your business into the on-demand era by leveraging the power of smart messaging, pragmatic AI, and chatbots to meet your customers where they are.
Message with customers through the Pypestream mobile app, through your own app using our SDK, on desktop using our web widgets, or through 3rd party chat apps like Facebook Messenger and IoT devices like Alexa and Pepper.
Our patented smart messaging platform is backed with enterprise-grade security and compliance, enabling you to process payments, send and receive critical files, and interact with customers privately.
Automate business processes across marketing, customer service and billing with our performance-based pragmatic AI and enterprise-grade chatbots.
Deliver the always-on experiences that your customers love and increase satisfaction while driving costs down.
SMART MESSAGING: ENTERPRISE-READY
Our Smart Messaging Platform is purpose-built for the enterprise and uses a patented framework to separate communication into topic-specific channels. Key features include:
- Secure and compliant-by-design: data on Pypestream is protected with end-to-end encryption and remains the property of the enterprise.
- In-message payments: securely transact with customers within the messaging stream.
- Multimedia support: send PDFs, images, and videos for rich messaging experiences.
- Back-end integrations: pull customer data into the Pypestream platform through your existing CMS and CRM systems.
- Automation-enabled: seamlessly deploy chatbots to automate the messaging experience.
PYPE SDK: MESSAGING WITHIN YOUR APP
The SDK integration provides a secure, real-time chat channel within your app. The SDK integration provides all the functional capabilities and benefits available on the Pypestream mobile app, such as payments, multimedia, security, and message broadcast.
PYPE MANAGER: LIVE AGENT CONTROL
Pype Manager is the enterprise-facing console for live agents, administrators, and supervisors to manage and monitor messaging interactions, featuring:
- CRM data integrations to pull information from existing systems
- Secure messaging with encryption of data in transit and data at rest
- Skills-based chat routing to assign agents based on expertise or language
- Chat logging and comments for seamless customer handoffs
- Broadcast and direct messaging for increased functionality
- Analytics and reporting to help managers gauge quality of customer interactions
THE PYPESTREAM MOBILE APP
The Pypestream mobile app is available for download on iOS and Android, and allows you to engage with customers through a secure messaging channel, featuring:
- End-to-end encryption: all messages on Pypestream remain private between you and your customers. No customer data is stored on Pypestream’s servers or sold onto third-party vendors for advertising.
- Secure file storage: all documents, images, and videos are automatically encrypted and stored in the end-users’ in-app filing cabinet for rapid reference.
- Broadcast and 1:1 chat: send messages to your entire connected audience and engage in 1:1 chat for personalized service and interactions.
CALL CENTER SOFTWARE
INTEGRATE WITH YOUR EXISTING SYSTEMS
An open and flexible API platform allows for custom integrations and development of 3rd party connectors, plugins and extensions.
Chat management solutions can be integrated into any existing CRM and dedicated support center products, and customized to fit your workflows and requirements.