PLATFORM

THE CUSTOMER ENGAGEMENT SOLUTION

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BUSINESS

Live Agents

Pype Manager:
The admin tool
works as a standalone
platform or with existing
software

Existing platform:
Integrate with leading
contact center and
CRM software systems

API

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THE SMART MESSAGING PLATFORM

Chatbots

Message bus

AI engine

Analytics

Encryption

100% erlang infrastructure

Automated cloud-based storage

API

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CUSTOMER CHANNELS

Pypestream mobile app

Brand apps/SMS

Web chat

Messenger

IoT

PUT OUR PLATFORM TO WORK TODAY AND START SAVING!

CONTACT US

HOW IT WORKS: AUTOMATING CUSTOMER COMMUNICATION

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Businesses receive customer inquiries through their chat-enabled app, website or Pype.

All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.

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Custom-built bots are designed to resolve common, repetitive inquiries.

Complex issues that fall outside the parameters of a chatbot’s capability are re-routed to live agents for resolution.

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The transition between bots and humans presents one uninterrupted conversation for customers.

Customers enjoy faster issue resolution while businesses benefit from a significant reduction in costs.

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Using bots and humans allows businesses to effectively automate 80% of inquiries.

This enables a better overall customer experience that positively impacts Net Promoter Scores.

SOLUTION OVERVIEW

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THE SMART MESSAGING FRAMEWORK

Pypestream’s Smart Messaging Platform allows businesses to use the power of artificial intelligence and chatbots to deliver exceptional customer experiences.

Pypestream uses a patented framework of ‘Pypes’ and ‘Streams’ to organize chat-based communication between businesses and customers:

  • Pypes: Secure, opt-in connections between a business and its customers. Pypes contain one or more Streams for chat-based communication.
  • Streams: Topic-related messaging channels with integrated AI and chatbot solutions.
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PYPECONNECT SDK

Apps powered with Pypestream chat allow businesses to offer:

  • On-demand, cost-effective customer service
  • 24/7 responsive communication with customers
  • Automated chatbots for fast issue resolution

The SDK integration provides a secure, real-time chat channel within your app. It fully leverages Intelligent Automation to provide a customized chatbot system allowing for an on-brand, dedicated 24/7 customer service channel.

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PYPEMANAGER

Pype Manager is a business administration backend interface to manage your Pype. Enterprise features include:

  • Multi-agent chat distribution and management
  • Custom configuration options to blend chatbots with live agents
  • CRM consumer detail data presentation for live agents
  • Customizable chat classification
  • Post chat surveys
  • Automated chat history export
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THE PYPESTREAM MOBILE APP

The Pypestream app is available on iOS, Android, and web, and provides a secure mobile chat solution for businesses that includes a dedicated Pype. The Pypes are listed in an easily searchable catalogue, allowing users to connect with as many businesses as they like.

The Pypestream app supports e-commerce, billing, cloud-based storage, automatic file extraction, and rich media content (text messages, PDFs, images & video).

CRMs

CALL CENTER SOFTWARE

 

API PLUG-INS AND INTEGRATIONS

An open and flexible API platform allows for custom integrations and development of 3rd party connectors, plugins and extensions.

Chat management solutions can be integrated into any existing CRM and dedicated support center products, and customized to fit your workflows and requirements.

CRMs

CALL CENTER SOFTWARE

 

FIND OUT HOW WE CAN HELP YOUR ORGANIZATION

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