Customer experience at a whole new level
Superior technology and market-leading business strategy
to conversationalize your brand
An end-to-end solution
Bridge disparate systems via APIs to enable transactions; authenticate for reactive and proactive consumer engagements
Deploy advanced natural language understanding with multiple classifiers and search technology working together in harmony
Escalate conversations to live agents with complete context; seamlessly operationalize Pypestream in your contact centers
Pypes Messaging Carrier
Encrypt your consumer engagements with the only patented B2C messaging carrier purpose-built for enterprise scale
Web Conversational Interface
Offer a 24/7 immersive consumer gateway to your business, flexibly deployed across mobile and desktop web with elite UX
Web conversational interface
Delight consumers with dynamic, secure, transactional messaging experiences.
Redaction & masking
Dynamically generated graphs
The only patented B2C messaging carrier purpose-built for enterprises
Developed in erlang, a code optimized for high-volume messaging, and securely hosted in the cloud with Amazon Web Services, Pypes privately relay encrypted data between the web conversational interface on the consumer front end and engagement automation on the back end. Pypes are built to scale with volume spikes, and can plug into any back end system via APIs, from homegrown services to the latest technologies.
Pypestream integrates with any externalized web service to enable engagement automation. Whether your enterprise has REST, SOAP, or legacy APIs, Pypestream switches on scalable connections to deliver personalized, transactional utility for the end-user. Based on the selected use cases for automation, Pypestream will extract relevant data from APIs to authenticate users, and can even trigger outbound SMS notifications via event-based broadcasts.
The most comprehensive AI
for customer experience
Dovetail™ AI delivers on five critical prerequisites for deploying natural langauge understanding at scale. Now, enterprises can have high confidence that the promises of well-implemented AI turn into reality for their customer experience.
Escalation to live representatives
Seamlessly operationalize Pypestream within your contact center. Escalate conversations from automation to live representatives with full context and consumer history. Pypestream integrates with third-party agent desktop solutions such as Salesforce Live Agent, Freshchat, Nuance, ServiceNow, and more.
The only graphical user interface for conversational AI designers that sits atop a secure, patented, enterprise B2C messaging carrier. Business analysts, conversational designers, copywriters and integration developers can deploy their own solutions with sandbox testing and instant production releases.
Build once, deploy across a myriad of channels. Pypestream offers transformation layers to Facebook Messenger, Whatsapp, Amazon Alexa, and more. Rather than build a basic bot for each different backend system, use Pypestream as your central hub to integrate with all backend systems so users can transact across a wide range of tasks within a single interface, wherever they are. Finally, an architecture that makes life simple for the end-user.
Actionable insights to optimize performance and identify new opportunity areas for automation.
Pypestream customers love our conversational AI heatmaps because they deliver far more actionable insights about user behavior than traditional website clicks. These heatmaps illustrate the frequency of specific user journeys across use cases. Nodes are shown in green, yellow, and red. Green nodes show the most common paths traveled by users while red nodes show exit activity.