THE CUSTOMER ENGAGEMENT SOLUTION
The admin tool
works as a standalone
platform or with existing
Integrate with leading
contact center and
CRM software systems
THE SMART MESSAGING PLATFORM
100% erlang infrastructure
Automated cloud-based storage
Pypestream mobile app
HOW IT WORKS: AUTOMATING CUSTOMER COMMUNICATION
Businesses receive customer inquiries through their chat-enabled app, website or Pype.
All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.
Custom-built bots are designed to resolve common, repetitive inquiries.
Complex issues that fall outside the parameters of a chatbot’s capability are re-routed to live agents for resolution.
The transition between bots and humans presents one uninterrupted conversation for customers.
Customers enjoy faster issue resolution while businesses benefit from a significant reduction in costs.
Using bots and humans allows businesses to effectively automate 80% of inquiries.
This enables a better overall customer experience that positively impacts Net Promoter Scores.
THE SMART MESSAGING FRAMEWORK
Pypestream’s Smart Messaging Platform allows businesses to use the power of artificial intelligence and chatbots to deliver exceptional customer experiences.
Pypestream uses a patented framework of ‘Pypes’ and ‘Streams’ to organize chat-based communication between businesses and customers:
- Pypes: Secure, opt-in connections between a business and its customers. Pypes contain one or more Streams for chat-based communication.
- Streams: Topic-related messaging channels with integrated AI and chatbot solutions.
Apps powered with Pypestream chat allow businesses to offer:
- On-demand, cost-effective customer service
- 24/7 responsive communication with customers
- Automated chatbots for fast issue resolution
The SDK integration provides a secure, real-time chat channel within your app. It fully leverages Intelligent Automation to provide a customized chatbot system allowing for an on-brand, dedicated 24/7 customer service channel.
Pype Manager is a business administration backend interface to manage your Pype. Enterprise features include:
- Multi-agent chat distribution and management
- Custom configuration options to blend chatbots with live agents
- CRM consumer detail data presentation for live agents
- Customizable chat classification
- Post chat surveys
- Automated chat history export
THE PYPESTREAM MOBILE APP
The Pypestream app is available on iOS, Android, and web, and provides a secure mobile chat solution for businesses that includes a dedicated Pype. The Pypes are listed in an easily searchable catalogue, allowing users to connect with as many businesses as they like.
The Pypestream app supports e-commerce, billing, cloud-based storage, automatic file extraction, and rich media content (text messages, PDFs, images & video).
CALL CENTER SOFTWARE
API PLUG-INS AND INTEGRATIONS
An open and flexible API platform allows for custom integrations and development of 3rd party connectors, plugins and extensions.
Chat management solutions can be integrated into any existing CRM and dedicated support center products, and customized to fit your workflows and requirements.