Delivering Happy Customers in Telecom and Streaming

Transform the way you connect and convert

Microapp #576

Troubleshooting

Pypestream can enhance customer service by employing its AI-driven chatbots to automate troubleshooting processes, offering swift and personalized technical support while seamlessly integrating with existing systems, thereby improving user experience and operational efficiency.

Thousands of happy moments, delivered.

Our ‘starter’ Microapps are woven into your current workflow focused on revenue and resolution in your digital channels. Here are some examples of our extensive library of happy customer moments:

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Sales

Account Set Up and Onboarding
Device and Equipment Activation
Subscription Set Up and Management
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Marketing

Package Recommendations
Eligibility Check
Content Comparison
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Service

Issue Resolution
Software Troubleshooting
Cancel Subscription

The Pypestream Difference

Image of a man in a yellow circle holding a phone and smiling

Multi channel solution, including instagram, teams, whatsapp, messages and messenger

Self-Service Customer Experience

Reduce costs and agent burden by helping customers find answers on their own. Drive proactive and personalized support from an AI-powered self-service portal completely integrated into your backend systems.

Omni-Channel Conversational AI & Chatbots

Streamline support and delight with faster issue resolution. Our AI-powered platform ensures your customers get the assistance they need, when they need it, leading to improved loyalty and customer happiness.

Unlock the Full Value of Your Investments

Pypestream elevates and digitizes, with high adoption rates, customer interactions providing material ROI on previous investments on digital transformations.

Exceptional Security and Compliance

With state-of-the-art encryption, we ensure your data remains secure both in transit and at rest. Rest easy knowing we adhere to stringent industry standards like GDPR, HIPAA, and SOC 2, providing you with a trusted platform for you and your customer data.

The Happiness Platform

Pypestream, explained.

Empowering self-service

Start with one business process or thread together several workflows to meet your needs across the customer lifecycle.

A library of configurable experiences

Our Microapps are woven into your current workflow focused on revenue and resolution in your digital channels.

Delivering unique customer journeys

Threaded into solutions without disrupting current tech stack and substantially reducing the need for live agent escalation.

Customer Success Stories

Industry:

Telecommunications and Streaming

Our Solution:

Self-Service Automation

Top 3 Use Cases deployed:

Account management

Troubleshooting

Product recommendation

Turning a cost center into a revenue center.

LoopTV, a B2B streaming service, partnered with Pypestream to deliver a self-service automation platform for their customers. As business needs evolved, the Loop Team continued to collaborate with Pypestream to turn their support chatbot into a way to drive existing user growth and retention. Now this sophisticated and connected solution delivers both customer support and revenue.

93%

70%

Automation containment rate

~4K

New device sales via Pypestream

85%

53%

Avg. CSAT with Pypestream