Delivering Happy Guests to Quick Service Restaurants

Serve excellence faster to guests, franchises, and employees with a single platform

Microapp #177

Loyalty Management

Transform customer engagement by automating order taking, loyalty points tracking and more. Deliver a personalized and efficient dining experience while seamlessly integrating with existing loyalty programs. Happy guest, delivered.

Thousands of happy moments, delivered.

Our ‘starter’ Microapps are woven into your current workflow focused on revenue and resolution in your digital channels. Here are some examples of our extensive library of happy guest moments:

‍

Issue Management:

Issue Resolution
Open Issue
Track issue

Sales and Marketing

Check Gift Card Balance
Place, Track and Cancel Order
Browse Promotions

Loyalty Program Manager:

Member Sign Up
Track, Transfer and Redeem Points
Update Profile

‍

The Pypestream Difference

Image of a man in a yellow circle holding a phone and smiling

Multi channel solution, including instagram, teams, whatsapp, messages and messenger

Self-Service Customer Experience

Reduce costs and agent burden by helping customers find answers on their own. Drive proactive and personalized support from an AI-powered self-service portal completely integrated into your backend systems.

Omni-Channel Conversational AI & Chatbots

Streamline support and delight with faster issue resolution. Our AI-powered platform ensures your customers get the assistance they need, when they need it, leading to improved loyalty and customer happiness.

Unlock the Full Value of Your Investments

Pypestream elevates and digitizes, with high adoption rates, customer interactions providing material ROI on previous investments on digital transformations.

Exceptional Security and Compliance

With state-of-the-art encryption, we ensure your data remains secure both in transit and at rest. Rest easy knowing we adhere to stringent industry standards like GDPR, HIPAA, and SOC 2, providing you with a trusted platform for you and your customer data.

The Happiness Platform

Pypestream, explained.

Empowering self-service

Start with one business process or thread together several workflows to meet your needs across the customer lifecycle.

A library of configurable experiences

Our Microapps are woven into your current workflow focused on revenue and resolution in your digital channels.

Delivering unique customer journeys

Threaded into solutions without disrupting current tech stack and substantially reducing the need for live agent escalation.

Customer Success Stories

Industry:

Quick Service Restaurants

Our Solution:

End-to-end rapid issue resolution

Top 3 Use Cases deployed:

Support Ticket Management

Order Issue Resolution

FAQs

‍

Resolving customer issues without escalation

A global quick service restaurant company that owns some of the largest fast food brands in the world came to Pypestream in 2021 wanting to enhance the way they connected with customers. They needed a solution that would seamlessly balance customer inquiries and complaints while reducing the costs. This conglomerate was intent on setting their quick service restaurants apart from competitors.

313%

ROI in less than a year

20%

Improvement in CSAT score over live agent

Saved per ticket handled in the solution