CX automation for insurance
Pypestream customers set the standard for how AI
and automation can foster meaningful policyholder relationships
Innovation with a proven business impact
Revolutionize your customer service
Property & Casualty: Sample use cases: claims, policy options, policy changes, verify policy details, update personal information, quotes, benefits, coverage lookup, first notice of loss, reset password, claim status and history, billing details, add a vehicle, add a family member
Health: Sample use cases: care navigation, schedule appointments, coverage lookup, find a provider, claim status and history, billing details, claims, quotes, benefits, policy options, policy changes, verify policy details, update personal information, reset password
Sample use case automation
“Pypestream helps us fulfill our customer needs in a way that’s efficient, effective and still feels friendly. We were able to take the talent and knowledge of our internal team and marry that up with the technical expertise and customer expertise Pypestream brings to the table.”
McKenzie Holmes
McKenzie Holmes
Director of Marketing & Customer Experience
BerkleyNet
“We serve over one million phone calls a month. The ability to automate that and make it self-service so that the person can do it whenever it works for them, and not when it works for you, is a pretty remarkable concept.”
David McIntyre
David McIntyre
President & CEO
TriWest Healthcare Alliance
Pypestream’s approach to conversational AI is a game changer for customer experience. I could see its application across a broad array of use cases.
Dhara Patel
President
American Claims Management
Pre-built
conversation designs
Accelerate your time to value by leveraging Pypestream’s library of pre-built conversation designs for insurance use cases. Our “conversationalized” content, flow architecture, and embedded UX features make for the very best customer journeys, from claims submissions to policy coverage lookup to quote-and-bind.
Lavalier partnered with Pypestream to incorporate AI in our consumer application process. This makes applying for insurance a snap.
Joseph Dowd
President
Lavalier Insurance
AI training data
for insurance
Does your company lack historical conversation logs for AI training? No problem. Pypestream brings extensive experience in the insurance industry. Work with us to tap into a wide array of utterance data sets for the most common intents.
Pre-built intents serve as a great starting point; you can further increase each intent’s accuracy by adding more utterances based on actual production data.
