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The Pypestream Difference

Our clients are loyal.

Because we deliver conversational AI that integrates into systems with the flexibility that complex business require. Our consultative approach, delivered by our experience team is unique and provides amazing customer experiences.
‍
Conversational Design Workshops
Creatively reconsider the customer journey. Move from voice and agent chats to self-service in 30 days or less.

Analytics & Reporting
‍Utilizing the Reporting API and CCAS API, we can create custom dashboards that provide advanced warning of third-party tool failures, track customer intent, and deliver actionable insights.
‍
Integration & Innovation
Build private LLM and integrate with any legacy system through custom built APIs. Drive up first time resolution rates and deliver a multichannel solution.

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Pypestream CX Delivery

Our consultative approach delivers smart solutions to process challenges and identifies opportunities to maximize positive customer experiences. 

Pype team

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At Pypestream, we pride ourselves on delivering exceptional customer experiences. Our dedicated CX team is at the forefront of this commitment, blending cutting-edge technology with unparalleled expertise.

Previous companies include: EY, Accenture, IBM, Nuance Communications, Amazon, Google, Deloitte

1K+
Global deployments
25
years
Overall industry experience
300
+
Integrations built & Implemented
Join our team
Experts in:
+ Linguistics
‍
+ Natural Language Understanding (NLU)
‍
+ Generative AI

+ Automation

+ Conversational Design
‍
+ Design Thinking

Integrations

Customer Success Stories

Industry:
Insurance
Our Solution:
Conversational AI & Chatbots
Top 3 Use Cases deployed:

IVR deflection & Agent escalation
Language translations
Interactive UI embed

‍

Driving efficiency with omni-channel support.

Company Nurse, a nurse triage service for injuries, collaborated with
Pypestream to digitally transform their injury reporting process. Phone
based reporting took an average of 15-20 minutes. Company Nurse
introduced Lin, a bi-lingual digital assistant, to allow employees to
continue to report incidents immediately after they occurred, but this time
using the method they were most comfortable with: phone, Lin or
scheduling a call back.

~20K
Digital assistant sessions:
70%
Reduction in injury reporting time:
89%
65%
Avg. CSAT with Pypestream:
Industry:
Retail and eCommerce
Our Solution:
Fully automated product recommendation
Top 3 Use Cases deployed:

Subscription Management

Place Order

Product Recommendations

‍

Increased customer satisfaction, brand loyalty, and reduced costs

Facing competition from tech-savvy startups such as Dollar Shave Club and Harry's, a leading razor manufacturer introduced an online direct-to-consumer (DTC) subscription service. Realizing that this step alone wasn't sufficient to maintain their market position, they aimed to enhance their customer engagement beyond traditional methods, which led to a partnership with Pypestream.

33%
Increase in purchases
15%
Increase in subscriptions
140K+
Email requests managed via Pypestream
Industry:
Quick Service Restaurants
Our Solution:
End-to-end rapid issue resolution
Top 3 Use Cases deployed:

Support Ticket Management

Order Issue Resolution

FAQs

‍

Resolving customer issues without escalation

A global quick service restaurant company that owns some of the largest fast food brands in the world came to Pypestream in 2021 wanting to enhance the way they connected with customers. They needed a solution that would seamlessly balance customer inquiries and complaints while reducing the costs. This conglomerate was intent on setting their quick service restaurants apart from competitors.

313%
ROI in less than a year
20%
Improvement in CSAT score over live agent
$6
Saved per ticket handled in the solution
Industry:
Travel and Hospitality
Our Solution:
Digital Transformation
Top 3 Use Cases deployed:

Booking and payments
Omni-channel support
GenAI and NLU

‍

Digital support for travelers anytime, anywhere.

Gulf Air, an airline serving the Middle East, sought out Pypestream to provide a digital experience for its travelers that continued the company’s history of innovation and differentiation. Pypestream’s solution for Gulf Air provides an omni-channel experience that increases call deflection, drives higher customer satisfaction, and facilitates customer transactions automatically.

‍

98%
70%
Automation containment rate
93%
% of revenue generated via Pypestream:
85%
33%
Avg. CSAT with Pypestream
Industry:
Insurance
Our Solution:
Digital Transformation
Top 3 Use Cases deployed:

Account management

Claims submissions

Appointment scheduling

‍

Transforming the insurance claims process.

Triwest Corporation, an insurance provider for US Military veterans, was
looking to digitally transform their customer experience, due to a
government mandate, while maintaining their outstanding service.
TriWest partnered with Pypestream to develop a new digital assistant to
reduce help desk inquiries by phone.The tool supports staff, policyholder
and providers with claims, billing and appointment management.

91%
58%
Fully automated sessions:
73%
Sessions via Pypestream per quarter:
90%
15%
Avg. CSAT with Pypestream
Industry:
Telecommunications and Streaming
Our Solution:
Self-Service Automation
Top 3 Use Cases deployed:

Account management

Troubleshooting

Product recommendation

Turning a cost center into a revenue center.

LoopTV, a B2B streaming service, partnered with Pypestream to deliver a self-service automation platform for their customers. As business needs evolved, the Loop Team continued to collaborate with Pypestream to turn their support chatbot into a way to drive existing user growth and retention. Now this sophisticated and connected solution delivers both customer support and revenue.

93%
70%
Automation containment rate
~4K
New device sales via Pypestream
85%
53%
Avg. CSAT with Pypestream
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Be the Catalyst of Customer Happiness

Ready to embark on a journey with Pypestream?

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