Conversational experience and eSignature management
cut out physical paperwork for automated, efficient operations
June 2, 2020 – NEW YORK – Pypestream, the leading conversational AI platform with all-in-one cloud messaging, today announces the market-first integration with DocuSign to deliver eSignature capabilities within digital conversational experiences. Berkley Medical Management Solutions uses the solution to streamline the case management process for clients of Berkley operating units.
“Today, and especially during a pandemic, immediacy is imperative. The transition of essential business interactions, that historically took days, to on-demand interactions that take seconds, fundamentally changes the game,” said Richard Smullen, CEO at Pypestream. “With the first-ever eSignature capabilities directly within an automated, digital conversation, we’re able to organize, expedite and streamline electronic agreements, giving people much-needed relief and time back in their lives.”
Berkley Medical Management Solutions’ Case-E platform will send opted-in users an automated text message containing a deep-link to the Pypestream platform. Pypestream’s DocuSign integration then provides validation processes for patient medical release forms, eSignature capabilities, and clinical care specialist/claim examiner information and data. Without this solution, patients struggle through disjointed communication channels and experience roadblocks when trying to access medical information. The conversational experience is provided in both English and Spanish.
Through one channel, conversational AI cuts out physical paperwork and provides the necessary documentation and patient information.
“When someone is injured, our job is to ensure they get the care they need as quickly and seamlessly as possible,” said Eric Smith, CEO of Berkley Medical Management Solutions. “Juggling paperwork is the last thing a patient should have to worry about. Our partnership with Pypestream and DocuSign delivers signature capabilities directly within digital conversational experiences, enabling patients and providers to take care of documentation within minutes and move on to what matters most. Patients get the clarity and simplicity they deserve while case-management processes are expedited, scalable and streamlined.”
Pypestream provides all-in-one cloud messaging to usher customer-centric enterprises into the digital age with “always-on” automation. The conversational AI platform enables rich user experiences backed by military-grade security and a patented carrier purpose-built to handle any volume. The world’s leading companies place Pypestream at the center of their CX strategy, and earn dramatic increases in NPS, cost efficiencies, and new opportunities for revenue generation.