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TechTarget: AI is the future of the call center

Elizabeth Zink
May 2, 2023

Customer care has evolved. Before we were sending letters to companies to express questions or concerns. Now, companies have created massive contact centers that allow customers to interact with a customer service representative in a variety of ways from the comfort of their own home.

And this progression has yet to stagnate.

As reported by TechTarget, more and more companies are turning to automation and AI to improve their current customer service offerings, particularly when it comes to chatbots and self-service. Introducing AI such as ChatGPT to contact centers could help bring about better sentiment analysis and the streamlining of workflows.

Interested in how AI can help your company enter the new era of customer service? Contact Pypestream today!