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Date
May 8, 2019

The State of Contact Centers

Author
Pypestream

The current state of contact centers offers a world of opportunity for automation to take center stage. Get the numbers on how conversational AI can transform enterprise customer experience from 😡 to 😎.

Infographic titled "The State of Contact Centers".

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Unlocking the Full Potential of the Customer Experience Platform

To stay ahead of expectations, businesses must deliver seamless, personalized experiences across all touchpoints. Enter the customer experience platform.

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01. Order Status Lookup
02. Collect Customer Feedback
03. Create Lead
04. FAQs
05. Send OTP
06. Send SMS
07. Start RPA
08. Submit Application
09. Create Lead
10. Browse Products
11. Browse Services
12. Cost Calculator
13. Create Shortlist
14. Product Comparison
01. Order Status Lookup
02. Collect Customer Feedback
03. Create Lead
04. FAQs
05. Send OTP
06. Send SMS
07. Start RPA
08. Submit Application
09. Create Lead
10. Browse Products
11. Browse Services
12. Cost Calculator
13. Create Shortlist
14. Product Comparison
15. Product Lookup
16. Product Recommendations
17. Service Comparison
18. Service Lookup
19. Service Recommendations
20. Test Drive Simulator
21. Browse Promotions
22. Promotion Lookup
23. Service Comparison
24. Cancel Appointment
25. Cancel Inspection
15. Product Lookup
16. Product Recommendations
17. Service Comparison
18. Service Lookup
19. Service Recommendations
20. Test Drive Simulator
21. Browse Promotions
22. Promotion Lookup
23. Service Comparison
24. Cancel Appointment
25. Cancel Inspection
27. Change Inspection Appointment
28. Edit Appointment
29. Edit Delivery Details
30. Schedule Appointment
31. Schedule Delivery
32. Schedule Inspection
33. Sign Lease/Contracts
34. Sign Title
35. Track Title and Registration
36. Upload Lease/Contracts
27. Change Inspection Appointment
28. Edit Appointment
29. Edit Delivery Details
30. Schedule Appointment
31. Schedule Delivery
32. Schedule Inspection
33. Sign Lease/Contracts
34. Sign Title
35. Track Title and Registration
36. Upload Lease/Contracts
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