Index

What’s the Threat?

Customer Experience

Date

Nov 12, 2020

The impact of AI and automation on customer operations

Author

Pypestream

Pypestream and Pulse have partnered up to bring you a white paper that delves deep into how artificial intelligence and automation are impacting the way in which executives handle customer operations.

We surveyed 100 customer experience executives from various industries and asked them questions about how AI and automation can help fill gaps in their customer service and what benefit they see in implementing these technologies.

A pie chart with the title, "Does your company use AI and automation within customer operations?"

Check out the full white paper here.

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01. Order Status Lookup

02. Collect Customer Feedback

03. Create Lead

04. FAQs

05. Send OTP

06. Send SMS

07. Start RPA

08. Submit Application

09. Create Lead

10. Browse Products

11. Browse Services

12. Cost Calculator

13. Create Shortlist

14. Product Comparison

01. Order Status Lookup

02. Collect Customer Feedback

03. Create Lead

04. FAQs

05. Send OTP

06. Send SMS

07. Start RPA

08. Submit Application

09. Create Lead

10. Browse Products

11. Browse Services

12. Cost Calculator

13. Create Shortlist

14. Product Comparison

15. Product Lookup

16. Product Recommendations

17. Service Comparison

18. Service Lookup

19. Service Recommendations

20. Test Drive Simulator

21. Browse Promotions

22. Promotion Lookup

23. Service Comparison

24. Cancel Appointment

25. Cancel Inspection

15. Product Lookup

16. Product Recommendations

17. Service Comparison

18. Service Lookup

19. Service Recommendations

20. Test Drive Simulator

21. Browse Promotions

22. Promotion Lookup

23. Service Comparison

24. Cancel Appointment

25. Cancel Inspection

27. Change Inspection Appointment

28. Edit Appointment

29. Edit Delivery Details

30. Schedule Appointment

31. Schedule Delivery

32. Schedule Inspection

33. Sign Lease/Contracts

34. Sign Title

35. Track Title and Registration

36. Upload Lease/Contracts

27. Change Inspection Appointment

28. Edit Appointment

29. Edit Delivery Details

30. Schedule Appointment

31. Schedule Delivery

32. Schedule Inspection

33. Sign Lease/Contracts

34. Sign Title

35. Track Title and Registration

36. Upload Lease/Contracts