Delivering happy travelers in Travel and Hospitality

Its time to depart from the status quo

Microapp #344

Booking Management

Pypestream can revolutionize customer service by automating inquiries and bookings with its AI-driven chatbots, and offering personalized travel assistance, all while ensuring seamless integration with existing travel management systems for enhanced efficiency and customer satisfaction.

Thousands of happy moments, delivered.

Our ‘starter’ Microapps are woven into your current workflow focused on revenue and resolution in your digital channels. Here are some examples of our extensive library of happy traveler moments:

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Sales

Package and Price Lookup
Room Booking and Management
Book and Manage Flight

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Rewards and Loyalty

Account Sign Up
Check, Redeem and Transfer Credit
Check Loyalty Status

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Marketing

Browse Flights, Hotels, Excursions, Events and Promotions
Virtual Tour
Destination, Hotel and Itinerary Comparison

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Services

Issue Resolution
Customer Feedback
Make Payment

The Pypestream Difference

Image of a man in a yellow circle holding a phone and smiling

Multi channel solution, including instagram, teams, whatsapp, messages and messenger

Self-Service Customer Experience

Reduce costs and agent burden by helping customers find answers on their own. Drive proactive and personalized support from an AI-powered self-service portal completely integrated into your backend systems.

Omni-Channel Conversational AI & Chatbots

Streamline support and delight with faster issue resolution. Our AI-powered platform ensures your customers get the assistance they need, when they need it, leading to improved loyalty and customer happiness.

Unlock the Full Value of Your Investments

Pypestream elevates and digitizes, with high adoption rates, customer interactions providing material ROI on previous investments on digital transformations.

Exceptional Security and Compliance

With state-of-the-art encryption, we ensure your data remains secure both in transit and at rest. Rest easy knowing we adhere to stringent industry standards like GDPR, HIPAA, and SOC 2, providing you with a trusted platform for you and your customer data.

The Happiness Platform

Pypestream, explained.

Empowering self-service

Start with one business process or thread together several workflows to meet your needs across the customer lifecycle.

A library of configurable experiences

Our Microapps are woven into your current workflow focused on revenue and resolution in your digital channels.

Delivering unique customer journeys

Threaded into solutions without disrupting current tech stack and substantially reducing the need for live agent escalation.

Customer Success Stories

Industry:

Travel and Hospitality

Our Solution:

Digital Transformation

Top 3 Use Cases deployed:

Booking and payments
Omni-channel support
GenAI and NLU

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Digital support for travelers anytime, anywhere.

Gulf Air, an airline serving the Middle East, sought out Pypestream to provide a digital experience for its travelers that continued the company’s history of innovation and differentiation. Pypestream’s solution for Gulf Air provides an omni-channel experience that increases call deflection, drives higher customer satisfaction, and facilitates customer transactions automatically.

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98%

70%

Automation containment rate

93%

% of revenue generated via Pypestream:

85%

33%

Avg. CSAT with Pypestream