Privacy Policy

Our privacy policy is here to explain what information we collect at Pypestream and how we use such information.

When we refer to ‘Pypestream’ in this policy, we are talking about the company Pypestream Inc., the downloadable iOS and Android Pypestream applications, the Pypestream website at www.pypestream.com and the Pypestream web application at app.pypestream.com

When we refer to ‘organizations’ in this policy we are talking about the companies, businesses, organizations, clubs etc. that create Pypes on Pypestream in order to communicate with their employees, customers, users or audience – these end-users are referred to herein as ‘users’.

‘Pypes’ are the always-on, secure, bidirectional connections between an organization and a user. ‘Streams’ are the opt-in subject and topic-based subsets of a Pype established by the Pype owner.

This policy deals with the manner in which Pypestream handles your information and not the manner in which organizations communicating with users via Pypestream handle such information. Organizations using Pypestream will have their own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Pypestream in so far as it relates to communications with those organizations via their Pypes.

What information do we collect?

We collect various kinds of information, some of which is personally identifiable and some of which is non-identifying or aggregated.

a. Organization information

When you create a pype on Pypestream, we collect your email address, your organization name, and password. We also collect all information provided by organizations in relation to the distribution of invitations to their users to join Pypestream as also all user information provided to us for the purposes of onboarding users.

b. User information

The only information we require to create your Pypestream account is a username, a valid mobile number and a password. Further information you may choose to provide to us in order to personalize and enhance your Pypestream experience is optional and provided at your discretion.

c. Organization billing information

We collect billing address and credit card information from organizations which is securely passed to our payment processing partners and is not stored at Pypestream.

d. Log data

When you use Pypestream, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your IP address, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences and cookie data. Our cookie policy is explained in more detail below.

e. Use device information

In addition to log data, we may also collect information about the device you’re using Pypestream on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data.

f. Geo-location information

Precise GPS from mobile devices may be collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.

g. Pypestream usage information

This is information about which organizations, features, content, and links you interact with within Pypestream.

h. Pypestream communications and content

Communications that you send and receive within Pypestream and the contents of each Stream. This includes messages, pictures, files and video, the time messages or files were sent and by whom, when or if they were seen by you, and where you received them.

i. Information from partners or other 3rd parties

Pypestream may receive information from partners or others that we could use to improve and enhance our product. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Our cookie policy

Pypestream uses cookies to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Pypestream account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Pypestream account and personal information in order to remember that you are logged in and which pypes you have joined. Other cookies are not tied to your Pypestream account but are unique and allow us to do site analytics and customization, among other things. If you access Pypestream through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use all of Pypestream’s features.

Pypestream sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. Pypestream has enabled the following audience reports in Google Analytics: Demographics (age, gender), Interests. You may opt-out of third party cookies from Google Analytics on its website. At present we do not recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How do we use your information?

We use your information to:

a. Provide the Pypestream service

We use information you provide to authenticate you and deliver message content to you and from you.

b. Understand and improve our product

To make the product better we have to understand how organizations and users are using it. We utilize usage data in various ways to improve, iterate and enhance our product. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so that it is no longer tied to an individual Pypestream user.

c. Provide and enhance platform security

We will continuously take the steps necessary to keep Pypestream secure, to prevent abuse and fraud and to ensure the integrity of the Pypestream platform.

d. Communicate with you

We will use your information to respond to support queries and address your problems or concerns. We may communicate with you in-product utilizing a Pypestream Pype or other in-product messaging tools. We may send you service or administrative emails when necessary. We may also contact you to inform you about changes to our terms or service offerings.

Disconnecting from pypes and streams and deleting your pypestream account

Users may deactivate their Pypestream account at any time by sending a deactivation request to support@pypestream.com. Deactivation of an account disables your access to the Pypestream content associated with that account but does not delete such content.

Sharing and disclosure of information

  • Pypestream may share information with consent or to comply with legal process, or where we believe doing so would serve to protect Pypestream and the organizations or users on our platform.
  • In cases where disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Pypestream; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
  • We may engage third parties to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. Data may be shared with hosting providers, payment processors, marketing vendors, and other consultants engaged by Pypestream under contractual promises of confidentiality.
  • If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, same may involve the transfer of the information described in this Privacy Policy.
  • We may share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may share usage statistics and advanced analytics with customers or potential customers or research partners. This policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.

Security

Pypestream takes reasonable steps to protect information you provide to us as part of your use of the service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic transmission or digital storage mechanism is ever totally secure or error-free.

Children’s information

Pypestream is not directed or marketed to children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.

Changes to this privacy policy

From time to time this policy may be amended or updated and all such changes will be reflected on this page. By continuing to use Pypestream after those changes are in effect, you agree to the revised policy.