Blog
Self-service and GPT-3: A match made in consumer heaven
Over the past week, it was near impossible to avoid media hype around OpenAI’s new chatbot, ChatGPT. Our friends at OpenAI did something very innovative yet simple: they took their GPT-3 language model and gave it a chat front end. Then they invited the world to play...
Pypestream gives back to the community
In the weeks leading up to Thanksgiving, employees of Pypestream donated over 100 hours of service towards various good causes including environmental preservation, medical needs, and overseas aid. The acts of service stemmed from Pypestream's Volunteer Month, hosted...
Case Study: Growing with a top 5 global streaming service
In May of 2020 Pypestream partnered with one of the top 5 global streaming services to create an engaging and effective digital customer service strategy. This company was looking to grow their legacy systems to include an offering that was competitive with other...
Introducing Cyrus a DealerOn and Pypestream Partnership
We’ve all heard it: tales of pushy car salesmen coercing innocent buyers into purchasing vehicles that would be better left in the lot. Fortunately, we see those experiences fading into the past with the advent of digital car purchases becoming increasingly prevalent....
Behind the Pype – Gary MacDougall
Pypestream's CTO talks about software architecture and the future of self-service automation.Gary MacDougall and his team are behind the self-service automation platform used by leading brands in a wide variety of industries around the world. Here he talks about the...
Behind the Pype – Elana Feldman
Pypestream's VP, CX & Success talks about how customers succeed with self-service automation.Elana Feldman uses her deep experience in self-service automation to help Pypestream customers succeed in their own self-service automation initiatives. Here she talks...
Behind the Pype – Amelie Wisniak
Pypestream's SVP, Product Management talks about her radical focus on UX in self-service automation. Amelie Wisniak brings a radical focus on user-experience to her role as leader of Pypestream's product management team. This UX focus is immediately evident when...
Behind the Pype – Nick Hockler
Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...
3 Build vs. Buy Questions for CX Leaders
How to deliver Customer Engagement AutomationMany Customer Experience leaders are grappling with how to deliver a better CX through new technologies. Customer Engagement Automation is among the most in-demand of those because it automates engagements with customers...
The Evolution of Digital Assistants
Let’s start with the end in mind. Better yet, let’s start with the end in the mind’s eye: the evolution of Digital Assistants pictured as a basic 2-axis chart. It's pretty straightforward. The X-axis measures a Digital Assistant’s intelligence. The Y-axis measures...
Meet Your Customer Where She Lives: Messenger
Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...
5 Ways Covid Changed Customer Care & What To Do About It
The Covid-19 pandemic has dramatically altered nearly every facet of our daily lives. Not surprisingly, the impact on customer care operations has been especially burdensome. My latest white paper, 5 Ways Covid Changed Customer Care & What To Do About It, hones in...
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