Blog

Self-service and GPT-3: A match made in consumer heaven

Over the past week, it was near impossible to avoid media hype around OpenAI’s new chatbot, ChatGPT. Our friends at OpenAI did something very innovative yet simple: they took their GPT-3 language model and gave it a chat front end. Then they invited the world to play...

Pypestream gives back to the community

In the weeks leading up to Thanksgiving, employees of Pypestream donated over 100 hours of service towards various good causes including environmental preservation, medical needs, and overseas aid. The acts of service stemmed from Pypestream's Volunteer Month, hosted...

Behind the Pype – Gary MacDougall

Pypestream's CTO talks about software architecture and the future of self-service automation.Gary MacDougall and his team are behind the self-service automation platform used by leading brands in a wide variety of industries around the world. Here he talks about the...

Behind the Pype – Elana Feldman

Pypestream's VP, CX & Success talks about how customers succeed with self-service automation.Elana Feldman uses her deep experience in self-service automation to help Pypestream customers succeed in their own self-service automation initiatives. Here she talks...

Behind the Pype – Amelie Wisniak

Pypestream's SVP, Product Management talks about her radical focus on UX in self-service automation. Amelie Wisniak brings a radical focus on user-experience to her role as leader of Pypestream's product management team. This UX focus is immediately evident when...

Behind the Pype – Nick Hockler

Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...

The Evolution of Digital Assistants

Let’s start with the end in mind. Better yet, let’s start with the end in the mind’s eye: the evolution of Digital Assistants pictured as a basic 2-axis chart. It's pretty straightforward.  The X-axis measures a Digital Assistant’s intelligence.  The Y-axis measures...

Meet Your Customer Where She Lives: Messenger

Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...

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