Blog
Pypestream’s Edge in Automation
At Pypestream, we're far more than just a technology provider—we're catalysts for meaningful change. With a team that fuses diverse expertise in solution design, engineering, and UI, our aim is laser-focused: create transformative solutions that resonate. In this...
How to implement a chatbot seamlessly
Implementing a chatbot seamlessly within a company's operations demands a strategic approach, blending technological finesse with a keen understanding of user dynamics. Here are four strategic pillars that pave the way for a harmonious chatbot integration, as explored...
ChatGPT: The Future or a Liability
Introduction: In recent years, the rise of artificial intelligence (AI) has sparked discussions and debates about its impact on various aspects of our lives. One prominent AI application is ChatGPT, an advanced language model developed by OpenAI. While ChatGPT offers...
Executive Interview Series: Amorah Sandberg
The first question is an easy one - what’s your job title? My job title is Chief of Sales. Our next question is did you always want to do this job? Sales, as a whole, has consistently captivated my interest and entire career spanning nearly two decades. The dynamic...
Executive Interview Series: Elana Feldman
Our first question is an easy one: what is your job title? My job title is Senior Vice President of Customers at Pypestream. What exactly do you do? Basically, it covers anything post-sales that involves a customer. We do get a little bit involved in pre-sales but...
Executive Interview Series: Gary MacDougall
Our first question is, what is your job title? I am the Chief Technology Officer at Pypestream. Did you always want to do this job? No, I did not always want to do this job - but it was the second thing I wanted to do. What was the first thing? The first thing I...
McKinsey: AI-enabled customer service is the future
The customer service landscape has changed dramatically in recent years. In the past, the face of customer service was the call center. Customers had grown accustomed to long wait times, burnt out representatives, and, quite frankly, a frustrating experience. The...
Driving engagement in a world of falling attention spans
Between smartphones, our laptops, and our televisions it's really no wonder that we're struggling to stay focused. In 2004, the average attention span when looking at a screen was measured at 2.5 minutes. Now, in a world of Instagram Reels and Tik Toks, our attention...
Loop Media and Pypestream partner up
Originally published on BusinessWire GLENDALE, Calif.--(BUSINESS WIRE)--Loop Media, Inc. ("Loop Media") (NYSE American: LPTV), the free streaming television media company for business which provides over 2 billion video views every month via restaurants, retail...
ComputerWorld: What are large language models?
In the past it was commonplace for chatbots to not understand you. Typing free text into a bot would regularly result in a reply stating it couldn’t make sense of your request and was either connecting you to an agent or that it would like you to try again. The latter...
6 ways automation can improve claim submission
It's probably safe to say no one has gotten excited about submitting an insurance claim. Perhaps some may disagree with me but it seems unlikely that anyone has ever sat down to submit an insurance claim with the same joy that one might take to an amusement park or to...
CMSWire: Is this the year AI dominates the call center?
The past couple of years have changed how we interact with customer service. Prior to COVID-19, the advent of AI had begun to slowly enhance call centers but, in just a short period of time, the pandemic that rattled the world became a catalyst for its surge in...
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