Blog
IB: IT automation can help financial institutions
As the digital age progresses and more and more industries turn to automation it only makes sense that financial institutions would do the exact same. Banking apps have become second nature to customers. We have come to expect all the capabilities in our online...
NewsWires: Survey shows hope for claims automation
The insurance claim submission process is outdated. In today’s modern world its becoming more and more apparent that something needs to be done to update how we submit claims and, overall, how we interact with insurance companies themselves. According to an article by...
EBN: ChatGPT can make websites more accessible
Picture this: you’re an employee trying to access information on your company’s HR website pertaining to your benefits but are unable to for reasons out of your control. Your co-workers are easily able to access this information for themselves. Understandably, this...
More than text: Why robust visuals matter
Your chatbot is not a novel. Your customers do not want to sit and read chunks upon chunks of text. We live in a world where attention spans are at a record low and it's necessary, now more than ever, to do whatever you can to be eye-catching - and relying solely on...
How May I Automate You? How Automation is Transforming Hospitality
Since the pandemic the hospitality industry has been hit with a myriad of challenges. But those challenges have brought opportunities for significant change and opened doors for exceptional customer experiences. Now that travel is on the rise, according to the U.S....
Digital Self-Service Is Transforming Insurance
Earlier this year Pypestream partnered with Insurance Thought Leadership Group to create this insightful whitepaper detailing how digital self-service is transforming insurance. The paper highlights the benefits, use cases and a variety of ways insurance providers can...
Chief Healthcare Executive: Automation can help hospitals
The hospital industry has suffered in the wake of COVID. According to a report from Kaufman Hall, due to the rising cost of labor and staffing shortages, 2022 was the worst financial year for hospitals and health systems since the beginning of the pandemic. This has...
5 ways airlines can use automation to make air travel friendly
In late 2014, at a business dinner, our founder and CEO, Richard Smullen, found himself in a conundrum. He needed to change his flight but was unable to excuse himself from the table. He began texting his sister who managed to change the flight for him but this...
Forbes: ChatGPT and travel planning
As we enter the busy season for traveling, it can be difficult to figure out where you want to go and what you want to do when you get there. Google is filled with millions of results and suggestions, making it nearly impossible to narrow down a few choice options...
TechTarget: AI is the future of the call center
Customer care has evolved. Before we were sending letters to companies to express questions or concerns. Now, companies have created massive contact centers that allow customers to interact with a customer service representative in a variety of ways from the comfort...
WEBINAR: Generative AI Unlocking Value for Customer Engagement Recording
Our CEO Richard Smullen had the opportunity to speak on a Mckinsey hosted webinar called, Generative AI Unlocking Value for Customer Engagement. In the webinar, Richard highlights the importance of using generative AI to address customer use cases in a targeted and...
The Verge: OpenAI CEO squashes GPT-5 rumors
For some, ChatGPT is a revelation. For others, it’s a threat. Due to a myriad of security risks, from its ability to create functional code to its ability to impersonate the tone of another person’s writing style, many have deemed ChatGPT and its AI language model...
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