What is Conversational AI?

By September 12, 2019 September 30th, 2019 Pypestream Digital Labs

Curious about conversational AI, what it is, and how to use it?

Conversational AI is the use of messaging and voice assistants to automate communication

and create personalized experiences at scale between humans and machines

For customer care, conversational AI offers a direct path for customers to sort out problems, address concerns, and reach goals

It is a technology that allows us to use natural language to interact with intelligent assistants

It can be trained to provide concise or in-depth content, and can take on various tones

Without conversational AI these interactions would just be a bunch of canned questions and answers

How can conversational AI help enterprises and their customers?

We live in an always-on world, and conversational AI is highly scalable, available 24/7, and in a split second

to help insurers field claims during floods 

or allow cable providers to troubleshoot technical issues with customers during outages

40% of mobile interactions will be managed with conversational AI by 2020

and the “post-app” era will soon begin to dominate

Pulling from a rich trove of data, companies will increasingly personalize 1:1 messaging with customers

How can conversational AI benefit your business?

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