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Seamless Connections: Mastering Omnichannel Strategies for a Unified Customer Journey
In this webinar, lead by Jacqui Dow, learn about our increasingly connected world. It's no longer just about providing multiple channels for communication; it's about creating a seamless, unified journey across all platforms. Whether it's social media, email, phone, or in-person interactions, each touchpoint should be a cog in a well-oiled machine that ensures a consistent and satisfactory customer experience.
Nex-Gen AI: Strategies for Implementing Generative AI in Your Ecosystem
This webinar, hosted by Crystal Dixson, is dedicated to exploring the revolutionary world of Generative AI and its significant impact on business ecosystems. Viewers will gain a comprehensive understanding of generative AI models, learn about their practical applications in various industries, and discover effective strategies for integrating this technology into business operations
Advancing CX with AI: A Deep Dive Into NLU
Explore the dynamic intersection of Artificial Intelligence and Customer Experience. Sofia Vizitiu, an expert in the field, will guide us through a detailed examination of Natural Language Understanding (NLU) and its transformative impact on business-customer interactions.
Next Level Service: Personalizing Automated Customer Experiences
This webinar presented by Winnie Yu, focuses on transforming automated customer service interactions into personalized experiences that delight and retain customers. Yu will share innovative strategies and technologies for integrating personalization into automated systems, ensuring participants learn how to make every customer feel uniquely valued while enhancing efficiency and satisfaction.
Crafting Seamless Conversations: Mastering Conversational Design for Impact
This webinar led by Edan Soroker, delved into the intricacies of conversational design to create more effective, engaging, and impactful interactions. Throughout the session, Soroker shared insights and strategies for developing seamless conversations across various platforms, equipping viewers with the knowledge and skills necessary to elevate their conversational design projects.
Harnessing the Powers of Design Thinking Strategies
Design Thinking has the power to revolutionize your decision making. Join this exclusive webinar to learn more about design thinking when applied to customer journey mapping and customer automation from our in-house design thinking expert Sam Harris.