Curious about conversational AI, what it is, and how to use it?
Conversational AI is the use of messaging and voice assistants to automate communication
and create personalized experiences at scale between humans and machines
For customer care, conversational AI offers a direct path for customers to sort out problems, address concerns, and reach goals
It is a technology that allows us to use natural language to interact with intelligent assistants
It can be trained to provide concise or in-depth content, and can take on various tones
Without conversational AI these interactions would just be a bunch of canned questions and answers
How can conversational AI help enterprises and their customers?
We live in an always-on world, and conversational AI is highly scalable, available 24/7, and in a split second
to help insurers field claims during floods
or allow cable providers to troubleshoot technical issues with customers during outages
40% of mobile interactions will be managed with conversational AI by 2020
and the “post-app” era will soon begin to dominate
Pulling from a rich trove of data, companies will increasingly personalize 1:1 messaging with customers
How can conversational AI benefit your business?