Customer Success Stories

Industry:

Quick Service Restaurants

Our Solution:

End-to-end rapid issue resolution

Top 3 Use Cases deployed:

Support Ticket Management

Order Issue Resolution

FAQs

‍

Resolving customer issues without escalation

A global quick service restaurant company that owns some of the largest fast food brands in the world came to Pypestream in 2021 wanting to enhance the way they connected with customers. They needed a solution that would seamlessly balance customer inquiries and complaints while reducing the costs. This conglomerate was intent on setting their quick service restaurants apart from competitors.

313%

ROI in less than a year

20%

Improvement in CSAT score over live agent

Saved per ticket handled in the solution

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