On Wednesday, July 26th join Pypestream, ICSA and a selection of the world’s most well-known brands for a free webinar on leveraging groundbreaking technology for next-generation customer service. Senior customer experience experts will discuss:
  • How Nike, Intuit, Wells Fargo, and Solera are improving customer service experiences with new technology
  • How to adopt new service models for the on-demand era
  • What the future of call centers looks like with messaging, chatbots and AI
  • The challenge of an increasingly demanding customer and how to meet the expectation to be ‘always-on’

Panelists include:

  • Donna Peeples – CCO, Pypestream
  • Karen Vaughn – Director of Global Experience, Nike
  • Charles Monroe – EVP, Head of AI Enterprise Solutions, Wells Fargo
  • Mark Hopper – Director of the Small Business Group, Intuit
  • John Wysseier – Managing Director of Lynx Services, Solera Group
  • Bill Gessert – President, ICSA (Moderator)

Thank you for your interest!

This event occurred on July 26, 2017. To learn about future events, or receive updates, subscribe below: