• How Nike, Intuit, Wells Fargo, and Solera are improving customer service experiences with new technology
• How to adopt new service models for the on-demand era
• What the future of call centers looks like with messaging, chatbots and AI
• The challenge of an increasingly demanding customer and how to meet the expectation to be ‘always-on’

Panelists include:

• Donna Peeples – CCO, Pypestream
• Karen Vaughn – Director of Global Experience, Nike
• Charles Monroe – EVP, Head of AI Enterprise Solutions, Wells Fargo
• Mark Hopper – Director of the Small Business Group, Intuit
• John Wysseier – Managing Director of Lynx Services, Solera Group
• Bill Gessert – President, ICSA (Moderator)