CX automation for streaming & wireless

Leading providers leverage Pypestream to turn digital
customer experience into their competitive advantage

Be the company
that “gets it”

Always-on care for always-on products

Streaming: Sample use cases: billing, technical troubleshooting, content recommendations, change subscription, reset password, record a show, service questions, account management, programming, sign-up.
Wireless: Sample use cases: service questions, account management, sign-up, network coverage, roaming issues, devices, technical troubleshooting, international plans, billing, remaining data, roaming issues
play button
Sample use case automation
quote

By implementing Pypestream, we have been able to support our customers at any time of the day. Pypestream has helped us improve the customer experience for all types of engagements with our customers, from service to retention.

Sling logo
Seth Van Sickel
VP of Operations
Sling Television
Streaming & wireless flows

Pre-built
conversation designs

Accelerate your time to value by leveraging Pypestream’s library of pre-built conversation designs for streaming & wireless use cases. Our “conversationalized” content, flow architecture, and embedded UX features make for the very best customer journeys, from subscription changes to technical troubleshooting to account management.

AI training data
for streaming & wireless

Does your company lack historical conversation logs for AI training? No problem. Pypestream brings extensive experience to streaming and wireless providers. Work with us to tap into a wide array of utterance data sets for the most common intents.

Pre-built intents serve as a great starting point; you can further increase each intent’s accuracy by adding more utterances based on actual production data.

user intents streaming & wireless
play button

Conversationalize
streaming & wireless:

Watch it in action
Conviva & Pypestream

Pypestream’s conversational AI now integrates with Conviva’s analytics solutions
to offer a whole new level of care for online video viewers