Customer experience at a whole new level
Superior technology and market-leading business strategy to conversationalize your brand
An End-to-End Solution
Pypestream’s full-stack offering combines three essential elements that enable enterprises to achieve “conversational powerhouse” status without the need to procure from multiple vendors.
An End-to-End Solution
Pypestream’s full-stack offering combines three essential elements that enable enterprises to achieve “conversational powerhouse” status without the need to procure from multiple vendors.
Engagement Automation
Bridge disparate systems through APIs and user authentication to deliver AI-backed transactional messaging
Pypes Messaging Carrier
Encrypt your consumer engagements with the only patented B2C messaging carrier purpose-built for enterprise scale
Conversational Interface
A 24/7 immersive consumer gateway to your business, flexibly deployed across mobile and desktop web
Engagement Automation
Bridge disparate systems through APIs and user authentication to deliver AI-backed transactional messaging
Pypes Messaging Carrier
Encrypt your consumer engagements with the only patented B2C messaging carrier purpose-built for enterprise scale
Conversational Interface
A 24/7 immersive consumer gateway to your business, flexibly deployed across mobile and desktop web
Conversational Interface
Delight consumers with dynamic, secure, transactional messaging experiences.
Conversational Interface
Delight consumers with dynamic, secure, transactional messaging experiences.
Carousel and swipe gestures
GPS location
File upload
Transactional capability
Scheduling
Rich media
Encryption & privacy
Surveys
Carousel andswipe gestures
GPS location
File upload
Transactional capability
Scheduling
Rich media
Encryption & privacy
Surveys
The only patented B2C messaging carrier purpose-built for enterprises
Pypes
Developed in erlang, a code optimized for high-volume messaging, and securely hosted in the cloud with Amazon Web Services, Pypes privately relay encrypted data between the conversational interface on the consumer front end and engagement automation on the back end. Pypes are built to scale with volume spikes, and can plug into any back end system via APIs, from homegrown services to the latest technologies.
The only patented B2C messaging carrier purpose-built for enterprises
Pypes
Developed in erlang, a code optimized for high-volume messaging, and securely hosted in the cloud with Amazon Web Services, Pypes privately relay encrypted data between the conversational interface on the consumer front end and engagement automation on the back end. Pypes are built to scale with volume spikes, and can plug into any back end system via APIs, from homegrown services to the latest technologies.
Engagement Automation
Pypestream integrates with any externalized web service to enable engagement automation. Whether your enterprise has REST, SOAP, or legacy APIs, Pypestream switches on scalable connections to deliver personalized, transactional utility for the end-user. Based on the selected use cases for automation, Pypestream will extract relevant data from APIs to authenticate users, and can even trigger outbound SMS notifications via event-based broadcasts.
Engagement Automation
Pypestream integrates with any externalized web service to enable engagement automation. Whether your enterprise has REST, SOAP, or legacy APIs, Pypestream switches on scalable connections to deliver personalized, transactional utility for the end-user. Based on the selected use cases for automation, Pypestream will extract relevant data from APIs to authenticate users, and can even trigger outbound SMS notifications via event-based broadcasts.
Natural language understanding and search technology working together in harmony
A key ingredient to Pypestream’s Engagement Automation, Dovetail represents the market’s leading artificial intelligence for customer service. This patented technology leverages different combinations of natural language understanding (NLU) classifiers per use case and industry to deliver solutions with the highest precision score. Dovetail applies NLU classification for up to hundreds of user intents and fields a long tail of “curveball” questions with NLU search technology. This approach frees live representatives to tackle only the most complex questions.
Natural language understanding and search technology working together in harmony
A key ingredient to Pypestream’s Engagement Automation, Dovetail represents the market’s leading artificial intelligence for customer service. This patented technology leverages different combinations of natural language understanding (NLU) classifiers per use case and industry to deliver solutions with the highest precision score. Dovetail applies NLU classification for up to hundreds of user intents and fields a long tail of “curveball” questions with NLU search technology. This approach frees live representatives to tackle only the most complex questions.
Military-Grade Security
Military-Grade Security
Full Data Privacy
No data is sold to ad buyers, ever. Only you see your company’s conversation logs. Automatically redact sensitive data either by use case design or proactively via configurable regex rules.
Encryption
Data encrypted at rest and in transit. Pypestream can manage the encryption keys or your enterprise can maintain the keys via AWS KMS.
Safe Transactions
Deploy transactional functionality with confidence. Manage credit card details, handle payments, transfer funds, and more. All with secure messaging.
Full Data Privacy
No data is sold to ad buyers, ever. Only you see your company’s conversation logs. Automatically redact sensitive data either by use case design or proactively via configurable regex rules.
Encryption
Data encrypted at rest and in transit. Pypestream can manage the encryption keys or your enterprise can maintain the keys via AWS KMS.
Safe Transactions
Deploy transactional functionality with confidence. Manage credit card details, handle payments, transfer funds, and more. All with secure messaging.
Escalation to Live Representatives
Seamlessly operationalize Pypestream within your contact center. Escalate conversations from automation to live representatives with full context and consumer history in Pypestream’s Pype Manager. Pypestream also integrates with third-party agent desktop solutions such as Salesforce Live Agent, Freshchat, Nuance, and more.
Escalation to Live Representatives
Seamlessly operationalize Pypestream within your contact center. Escalate conversations from automation to live representatives with full context and consumer history in Pypestream’s Pype Manager. Pypestream also integrates with third-party agent desktop solutions such as Salesforce Live Agent, Freshchat, Nuance, and more.
Design Studio
The only graphical user interface for conversational AI designers that sits atop a secure, patented, enterprise B2C messaging carrier. Business analysts, conversational designers, copywriters and integration developers can deploy their own solutions with sandbox testing and instant production releases.
Design Studio
The only graphical user interface for conversational AI designers that sits atop a secure, patented, enterprise B2C messaging carrier. Business analysts, conversational designers, copywriters and integration developers can deploy their own solutions with sandbox testing and instant production releases.
Conversational Analytics
Actionable insights to optimize performance and identify new opportunity areas for automation.
Conversational Analytics
Actionable insights to optimize performance and identify new opportunity areas for automation.
Engagement Dashboard
Pypestream configures operational dashboards with customer-specific business KPIs so the data to evaluate the success of your deployment is right at your fingertips. Common metrics include messaging volume over a configurable time series, the percent of sessions fully automated versus those escalated to live representatives, and survey scores.
Heatmaps
Pypestream customers love our conversational AI heatmaps because they deliver far more actionable insights about user behavior than traditional website clicks. These heatmaps illustrate the frequency of specific user journeys across use cases. Nodes–or specific points in the automation–are shown in green, yellow, and red. Green nodes show the most common paths traveled by users, red show exit activity indicating a potential need for content tweaks or a redesigned flow.
Conversation Logs
At the end of every user session, Pypestream will automatically send your business a conversation log of the interaction in TXT or JSON format to an HTTPS endpoint of your choosing. This empowers enterprises to leverage their existing business intelligence tools and consume a new type of data in order to gather consumer behavior insights.
Engagement Dashboard
Pypestream configures operational dashboards with customer-specific business KPIs so the data to evaluate the success of your deployment is right at your fingertips. Common metrics include messaging volume over a configurable time series, the percent of sessions fully automated versus those escalated to live representatives, and survey scores.
Heatmaps
Pypestream customers love our conversational AI heatmaps because they deliver far more actionable insights about user behavior than traditional website clicks. These heatmaps illustrate the frequency of specific user journeys across use cases. Nodes–or specific points in the automation–are shown in green, yellow, and red. Green nodes show the most common paths traveled by users, red show exit activity indicating a potential need for content tweaks or a redesigned flow.
Conversation Logs
At the end of every user session, Pypestream will automatically send your business a conversation log of the interaction in TXT or JSON format to an HTTPS endpoint of your choosing. This empowers enterprises to leverage their existing business intelligence tools and consume a new type of data in order to gather consumer behavior insights.
Too many companies toss their technology over the wall to an enterprise and say “good luck.” How you implement matters. Which use cases you choose to automate matters. That’s why we’ve built the leading conversational AI deployment program, PypePro℠, and backed it with the world’s best conversational design gurus and digital transformation strategists. We ensure that your deployment advances well-defined business objectives and achieves demonstrable ROI, in as soon as eight weeks.
Too many companies toss their technology over the wall to an enterprise and say “good luck.” How you implement matters. Which use cases you choose to automate matters. That’s why we’ve built the leading conversational AI deployment program, PypePro℠, and backed it with the world’s best conversational design gurus and digital transformation strategists. We ensure that your deployment advances well-defined business objectives and achieves demonstrable ROI, in as soon as eight weeks.
Phase 1: Scope
Ensure the selected use cases for automation will lead to substantial cost savings and NPS or CSAT growth. Define success metrics and align resources.
Phase 2: Create
Define user personas, conduct empathy mapping, train NLU, design flows, “conversationalize” content, switch on API integrations, prep live reps, configure dashboards, and communicate to consumers.
Phase 3: Deploy
Go-live and track conversational data through heat maps and free text analysis. Identify further opportunity areas for automation and release solutions to new customer segments.
Phase 1: Scope
Ensure the selected use cases for automation will lead to substantial cost savings and NPS or CSAT growth. Define success metrics and align resources.
Phase 2: Create
Define user personas, conduct empathy mapping, train NLU, design flows, “conversationalize” content, switch on API integrations, prep live reps, configure dashboards, and communicate to consumers.
Phase 3: Deploy
Go-live and track conversational data through heat maps and free text analysis. Identify further opportunity areas for automation and release solutions to new customer segments.
Brilliant Experience Design
No more single-task chatbots. Apply Design Thinking to deploy personalized experiences and achieve the full potential of conversational AI.
Brilliant Experience Design
No more single-task chatbots. Apply Design Thinking to deploy personalized experiences and achieve the full potential of conversational AI.
Empathy Mapping
User Personas
User Journeys
Customized Content Tone and Depth
Empathy Mapping
User Personas
User Journeys
Customized Content Tone and Depth
Optimized Use Case Selection
Not all use cases are created equal. Coalesce business, service, and technical leaders in your enterprise around customer topics that will pay the highest dividends to automate.
Optimized Use Case Selection
Not all use cases are created equal. Coalesce business, service, and technical leaders in your enterprise around customer topics that will pay the highest dividends to automate.
