Are you tired of disappointing customers with mediocre chatbots? You’re not alone.
Brands like Vroom and Oral-B have already switched their tired and infuriating Salesforce Einstein chatbots into engaging automated experiences. Learn how Pypestream can transform your customer experience in just 6 weeks, no IT resources required.
Are you tired of disappointing customers with mediocre chatbots? You’re not alone.
Brands like Vroom and Oral-B have already switched their tired and infuriating Salesforce Einstein chatbots into engaging automated experiences. Learn how Pypestream can transform your customer experience in just 6 weeks, no IT resources required.
Upgrade to a next-gen conversational solution with little effort on your part
Our team of experts will replace your chatbot with Pypestream’s cloud-based Customer Engagement Center, designed to help customers interact directly with brands on any device. Combining automation & AI in an immersive app-like interface, Pypestream improves CX and lowers operational costs.
Salesforce Einstein chatbot vs. Pypestream
We’ve helped dozens of brands switch from Salesforce Einstein to Pypestream
%
increse in average CSAT score with Pypestream's solution
%
increase in Oral-B purchases after viewing product recommendations
increase in apartment tours booked with the Pypestream conversational interface
Address customer pain points with empathy
With empathy mapping, Pypestream seeks to understand the struggles your customers face when they interact with your contact center or chatbot.
Our detailed customer persona informs a hyper-personalized user journey that targets your customers’ particular needs.
Leverage smart responses using advanced AI
Pypestream’s Dovetail™ AI can automatically resolve customers’ issues with empathy and redirect to live agents when needed. We accomplish this by incorporating emotional understanding and Natural Language Understanding (NLU) to identify tone, sentiment, and even emojis in a chat.
Dovetail seamlessly tackles a significantly higher percentage of user questions than your average chatbot. The result? Fewer agent escalations, higher automation rates, and enhanced customer satisfaction.
Pay for customer engagement, not agents or software
With Pypestream you only pay for user engagement, which is 90% less than what you would pay for a live agent.
Better yet, our all-inclusive monthly fee covers all software, hosting and services to build, maintain and improve your digital platform. You will never receive a change fee or get charged for inquiries that get escalated to live agents.
Continue to improve, even post-launch
We don’t stop after deployment. Pypestream leverages advanced analytics using heat map analysis, topic modeling, and metadata dashboards.
These reports enable you and your dedicated CX team to understand how your solution is performing, optimize, and continually develop innovative use cases that match changing customer demands.
As a result, Pypestrean’s customers generally see 10% improvement in year over year KPIs performance.
It’s time to elevate your chatbot game
Schedule an appointment to learn more about how you can give your customers the on-demand service they expect and deserve.