Procter & Gamble boosts sales with customer automation
Brands like Gillette, Braun, Oral-B, and Pampers have increased customer engagement and online DTC sales through Pypestream’s Customer Engagement Center.
Procter & Gamble boosts sales with customer automation
Brands like Gillette, Braun, Oral-B, and Pampers have increased customer engagement and online DTC sales through Pypestream’s Customer Engagement Center.
Customers with personalized recommendations buy more
Using Pypestream’s conversational AI, Procter & Gamble gives automated recommendations to online customers to dramatically increase engagement and sales.
%
Increase in subscriptions from product recommendations
%
Increase in purchases after viewing product recommendations
More purchases using Pypestream over existing channels
Pampers interactions triaged via Salesforce automation
Use case samples
Subscription and
account management
Recommendation engine,
find products
Find a retailer
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Points and
rewards management
Customer pain points mapped, and met with empathy
Pypestream identifies customers’ preferences and plights, to better understand key struggles within the shopping cycle.
From this information, Pypestream builds a customer persona and begins the process of planning out the most efficient and effective use cases for eCommerce automation.
Use cases that deliver
the best ROI
Pypestream’s ever-expanding intent library of pre-built use cases enables brands to rapidly meet today’s customers’ sophisticated needs.
From account management to order tracking and product reviews—pre-built intents serve as a great starting point.
Sometimes, highly specialized use cases are in order. For instance, Pypestream transformed Gillette’s complex product offerings into personalized recommendation guides. Our solution designers work with each brand to identify the use cases that fit their customers.
A simplified user journey
Pampers’ customers are busy people, raising children and facing new challenges on a daily basis. For them, two-handed tasks simply aren’t ideal.
Fortunately, Pypestream is always learning—studying customer behavior patterns to identify needs.
Now, Pampers provides their customers with easily-accessible FAQs, right in the app—so they can find the answers they need in one hand, while they parent with the other.
Smart responses using advanced AI
Leveraging emotional understanding and Natural Language Understanding (NLU) to identify tone, sentiment, and even emojis in a chat—Pypestream’s Dovetail™ AI can automatically resolve customers’ issues with empathy.
Dovetail seamlessly tackles a significantly higher percentage of user questions than your average AI chatbot. The result? Fewer agent escalations, higher automation rates, and enhanced customer satisfaction.
Backend integrations for faster, seamless experiences
Pypestream’s APIPro allows deep and functional integrations into myriad back-end systems. For example, we connected Salesforce to generate support case creation, enabling customer service agents to follow up with ease.
Brands love how easy it is to connect their backend systems, because Pypestream handles the process.
Watch engagement
and sales go up
Within just weeks of going live, each brand began seeing results. While Gillette had a 15% increase in razor subscriptions, Oral-B and Braun had a boost in product sales through recommendations, and Pampers enjoyed a 90%+ engagement rate.
Pypestream tracks performance through advanced analytics using traversal heat map analysis, topic modeling, and metadata dashboards.
And as Pypestream optimizes the customer buying journey, completion and purchase rates shoot up while abandonment rates fall.
Expand internationally and adapt to customers
Pypestream deploys solutions across North America, Europe, and the Middle East—in multiple languages.
Post launch, we continually improve every solution and add innovative use cases that fit customers’ growing demands.
Book a demo today!
Let us show you how we can transform your business into a fully automated digital brand in as little as 6 weeks.