Augment your agents with AI-driven robots. Our out-of-the box integrations with the leading agent desktop solutions will eliminate the need to re-train your agents.
Pype Manager is the enterprise-facing console for live agents, administrators and supervisors to manage and monitor messaging interactions.
Analytics and reporting
Measure performance and quality of customer interactions through real-time analytics
Skills-based automated conversation routing
Allows automated conversations to be escalated to agents with the right skill set to drive customer resolution quickly
Empower agents to transfer calls to other agents to help customers resolve issues
Pull data from CRM
Pull information from existing systems to inform messaging interactions
Integrate Pypestream’s robots with Salesforce Service Cloud and deliver always-on support at scale.
Using Pypestream’s secured platform, customer inquiries are first handled by automation, smart messaging, chatbots and AI, then upleveled to a live agent only if needed.
Connect your automated conversations to Service Cloud
Add messaging to your omni channel strategy in minutes. Transfer all chat history to your live agent and automatically open a new case.
Seamless Transition Between Pypestream and Salesforce
All primary Salesforce Live Agent features continue to work as per normal, allowing customer service live agents to continue to use the Live Agent system if preferred
Live agents will now start a chat with the full context of a customer’s issue when it is transitioned from the automated conversation
Simple, five minute integration:
Integration is done.
The Pypestream platform is built to easily integrate with modern live agent vendors that use REST APIs. This allows you to integrate Pypestream without uprooting your current system or retraining agents, while getting benefits of on-demand and automation