On-demand messaging experiences are now easier than ever
Our Smart Messaging Platform uses a patented framework of Pypes and Streams to separate communication into topic-specific channels. This allows you to broadcast messages to a mass audience or engage in personalized, 1:1 interactions with individual customers. In addition, customers can proactively reach out to you anytime, anywhere through through direct messaging.
Smart Messaging is purpose-built for the enterprise, featuring security, compliance, payments, multimedia support, powerful integrations, and automation capabilities.
Secure and compliant-by-design
Communication is protected with encryption to uphold strict brand and regulatory guidelines. All customer data remains the property of the enterprise.
Send PDFs, images and videos to interact with customers in rich messaging experiences.
Secure file storage
Secure file storage on the Pypestream app ensures everything you send remains easily accessible for customers.
Pull customer data into the Pypestream platform through your existing CMS and CRM systems using powerful API integrations.
Our platform is built with Erlang to support the demands of enterprise communication. This means the platform can support massive user growth and scale efficiently while eliminating the risk of platform downtimes.
Asynchronous: messages are updated in real time.
Fault tolerance: full support for isolated processes and selective re-starts.
Vertical scalability: optimized to extract most out of local resources.
High concurrency: each node supports tens of thousands of parallel processes.
Pype Manager is the enterprise-facing console for live agents, administrators and supervisors to manage and monitor messaging interactions.
Analytics and reporting
Help managers gauge quality of customer interactions
Encrypted data in transit and data at rest
Skills-based chat routing
Assign agents based on expertise or language
Integrate with agent systems
Pull information from existing systems to inform messaging interactions