Live customer support
Seamless live agent hand-off
AgentPro is an intuitive agent desktop application that empowers agents to communicate with customers via live chat. It enables agents to manage multiple conversations from different channels, providing agents with relevant user information and context so that they can more rapidly resolve customer problems that automation cannot.AgentPro also allows supervisors to view key stats, oversee agent performance in real-time, and review historical conversations to support agent coaching.
Continue using your existing contact center
Escalate conversations to live customer support using third-party agent desktop solutions such as Salesforce Live Agent, Freshchat, Nuance, and more. Uninterrupted transfers from Pypestream automation to your existing agent desktop tool support optimal UX.