Call Deflection with IVR-to-Messaging
from phone trees
Only 3% of consumers like using an IVR. Yet, many have gotten used to calling customer service because, for a long time, that was the only way to get help. Now businesses can meet customers where they previously encouraged them to go, and offer a seamless journey to transfer them to their preferred channel: messaging.
Pypestream customers have seen a 300%+ increase in messaging volume by implementing an IVR integration. Upon activation, consumers will be presented with an option to press a number and receive an SMS with a deep link to secure AI messaging.