NEW YORK — December 14, 2018 — Companies can more easily design and maintain conversational-AI solutions all by themselves, thanks to the new graphical user interface, or GUI, that Pypestream announced today. And Pypestream will build on this continued platform innovation with an investment led by W.R. Berkley Corporation, a Fortune 500 property and casualty insurance company.
The new GUI, Design Studio, is the only one that sits atop a patented messaging infrastructure purpose-built for enterprises, with all the necessary scalability, security, and privacy. Until now, any bank, healthcare provider, or insurance company wanting to tweak its own conversational AI would have struggled to do so.
“Pypestream’s approach to conversational AI is a game changer for customer experience,” said Dhara Patel, president of American Claims Management, a Brown & Brown subsidiary. “I could see its application across a broad array of use cases.”
Design Studio enables business analysts, designers, and integration developers within an enterprise to quickly deploy their own conversational AI solutions for consumers featuring advanced natural language understanding, authentication, and API integrations, so that front-end consumers will experience rich functionality, including listpickers, carousels, video, GIFs and more. And all of this functionality comes with Pypestream’s new single sign-on, which enables enterprises to independently manage the employees who are able to collaborate on the design.
W.R. Berkley is actively implementing Pypestream’s technology across a number of its own businesses. In addition to supporting more of the innovation that Pypestream used to develop Design Studio, the recently announced investments led by W.R. Berkley — which bring the total raised by Pypestream to more than $35 million — provides Pypestream with the capital needed to grow across a host of verticals, from telecom and insurance to healthcare, travel, and financial services. During the past year, Pypestream tripled its customer base — helped greatly by Pypestream’s adherence to the strictest security and encryption requirements.
“I was impressed by Pypestream’s ability to upgrade the customer experience,” said Michael Nannizzi, director of investments at W.R. Berkley and a member of Pypestream’s board of directors. “Pypestream’s technology is helping companies improve their engagement and achieve important efficiencies through the use of its powerful conversational interface.”
“The automated, on-demand experiences our clients now deliver to their customers through messaging far exceed those of interacting with live agents or web chat – they’re fast, highly functional, intuitive and economically efficient,” said Pypestream CEO Richard Smullen. “We will use this additional capital to help more businesses provide 24/7/365 experiences that their customers not only love but expect.”
This story first appeared in VentureBeat.