Insights

The Value of Design Thinking

Design thinking is human-centered at its core. The idea fundamentally recognizes that design should achieve purpose and business goals, not just beauty. This shift in approach is in large part a response to the increasing complexity of modern business and modern...

Tony Saldanha: Forward Focused Episode 12

Evan Kohn Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Tony Saldanha. Tony is the...

Scarlett Sieber: Forward Focused Episode 11

Donna Peeples Welcome listeners to Forward Focused brought to you today by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Donna Peeples from Pypestream and I’m here today talking with Scarlett...

What is Conversational AI?

Conversational AI is the use of messaging and voice assistants to automate communication and create personalized experiences at scale between humans and machines. For customer care, conversational AI offers a direct path for customers to sort out problems, address...

April Rudin: Forward Focused Episode 10

Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I'm Evan Kohn from Pypestream and I'm talking with April Rudin. April is the...

Spiros Margaris: Forward Focused Episode 9

Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs the thought series on customer experience, artificial intelligence, and enterprise automation, I'm Evan Kohn from Pypestream and I'm talking with Spiros Margaris. Spiros is...

Theo Lau: Forward Focused Episode 8

Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I'm talking with Theo Lau. Theo is a speaker,...

Built for Scale: Pypes

What are Pypes? Julie: Pypes are a two-way messaging carrier that interface between the end-user consumer and the conversational interface with the engagement automation subsystem, and it allows for a secure and rich messaging solution between the two.  Rahul: So,...

Jeff Kagan: Forward Focused Episode 7

Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Jeff Kagan. Jeff is an analyst who...

Built for Scale: Conversational Interface

Who interacts with a conversational interface? Aaron:  It can be a consumer who's purchasing a product, it could be a real estate broker or an agent who's looking to help their own customers, but really any individual with any limited amount of tech ability - pretty...

Antonio Grasso: Forward Focused Episode 6

Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Antonio Grasso. Antonio is CEO of...

Evan Carroll: Forward Focused Episode 5

Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Evan Carroll. Evan is the author...

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