Insights
Will WeChat-Style Conversational Commerce Come To The U.S.?
If you’re an executive for a U.S. brand, you should be familiar with WeChat, the ultra-popular Chinese messaging and social media app developed by Tencent. The app, which has amassed a whopping 1 billion active monthly users since its release in 2011, has transformed...
Why Consumers Prefer Messaging
60% of consumers say that their go-to channel for simple customer support inquiries is a digital self-service tool, and not all self-service channels are created equal. Interactive voice response (IVR) is the automated voice you hear when calling a contact center....
Shira Rubinoff: Episode 17 Forward Focused
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shira Rubinoff. Shira is President of...
Shep Hyken: Forward Focused Episode 16
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shep Hyken. Shep is a Customer Service and...
Capgemini Qualified ScaleUp Pypestream Podcast
Mary-Ellen Harn Hello and welcome. I am Mary-Ellen Harn, from Capgemini and today, we're talking about startups and collaboration. I'm here with Evan Kohn, the Chief Business Officer and Head of Marketing for Pypestream and from Capgemini with Elias Ghanem, our Global...
Death of a Legacy-Minded Company
Today’s shifting consumer expectations require businesses to rethink the way they operate, as the warning signs are clear. 52% of Fortune 500 companies in the year 2000 have since disappeared. They went bankrupt, got acquired, or ceased to exist. Many failed to listen...
Pypestream Selected for the AWS Partner Network Global Startup Program
December 5, 2019 – LAS VEGAS, Nevada – Pypestream announced today that it has been selected for the Amazon Web Services (AWS) Partner Network (APN) Global Startup Program. The announcement was made at AWS re:Invent 2019 in Las Vegas. Pypestream had to meet...
Dr. Marcell Vollmer: Forward Focused Episode 15
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I'm talking with Dr. Marcell Vollmer. Marcell is Chief...
Jeanne Bliss: Forward Focused Episode 14
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Jeanne Bliss. Jeanne Bliss is the Founder...
Why Executives Should Invest in CX
Companies today need to stand out in a sea of sameness. To do so, they must invest in customer experience. Companies that lack this customer focus won't survive. Find that hard to believe? Here's your proof... Customer are likely to spend 140% more after a positive...
Blake Morgan: Forward Focused Episode 13
Evan Kohn Welcome to “Forward Focused” brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Blake Morgan. Blake is a Customer...
Built for Scale: Conversational Analytics
What types of KPIs do enterprises set when deploying conversational AI for customer service? Claudio: Enterprises set two types of goals. So, it's breaking down really in the experience and then more like the bottom line cost reduction for the businesses. So, when the...