Insights
5G Won’t Save Customer Experience
Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...
Five Ingredients for Successful NLU
Too many businesses have implemented AI “pilots to nowhere”. Many lack a comprehensive approach to natural language understanding (NLU). And with customer-facing AI, customer experience is just too important to deliver only half solutions. So what are the key...
Has Traditional Customer Service Become A Crutch For Legacy Products?
Many of today's legacy companies, including those that have been around for 50 or even 100 years, face severe margin pressures, an urgent need to go to market with new offerings and more demanding customer expectations. Plugging product gaps with added customer...
Will WeChat-Style Conversational Commerce Come To The U.S.?
If you’re an executive for a U.S. brand, you should be familiar with WeChat, the ultra-popular Chinese messaging and social media app developed by Tencent. The app, which has amassed a whopping 1 billion active monthly users since its release in 2011, has transformed...
Why Consumers Prefer Messaging
60% of consumers say that their go-to channel for simple customer support inquiries is a digital self-service tool, and not all self-service channels are created equal. Interactive voice response (IVR) is the automated voice you hear when calling a contact center....
Shira Rubinoff: Episode 17 Forward Focused
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shira Rubinoff. Shira is President of...
Shep Hyken: Forward Focused Episode 16
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shep Hyken. Shep is a Customer Service and...
Capgemini Qualified ScaleUp Pypestream Podcast
Mary-Ellen Harn Hello and welcome. I am Mary-Ellen Harn, from Capgemini and today, we're talking about startups and collaboration. I'm here with Evan Kohn, the Chief Business Officer and Head of Marketing for Pypestream and from Capgemini with Elias Ghanem, our Global...
Death of a Legacy-Minded Company
Today’s shifting consumer expectations require businesses to rethink the way they operate, as the warning signs are clear. 52% of Fortune 500 companies in the year 2000 have since disappeared. They went bankrupt, got acquired, or ceased to exist. Many failed to listen...
Pypestream Selected for the AWS Partner Network Global Startup Program
December 5, 2019 – LAS VEGAS, Nevada – Pypestream announced today that it has been selected for the Amazon Web Services (AWS) Partner Network (APN) Global Startup Program. The announcement was made at AWS re:Invent 2019 in Las Vegas. Pypestream had to meet...
Dr. Marcell Vollmer: Forward Focused Episode 15
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I'm talking with Dr. Marcell Vollmer. Marcell is Chief...
Jeanne Bliss: Forward Focused Episode 14
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Jeanne Bliss. Jeanne Bliss is the Founder...
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