Insights
Pypestream Provides First-Ever eSignature Capabilities Within Conversational Experiences
Conversational experience and eSignature management cut out physical paperwork for automated, efficient operations June 2, 2020 – NEW YORK – Pypestream, the leading conversational AI platform with all-in-one cloud messaging, today announces the market-first...
Automation and the “New Normal”
The coronavirus pandemic may dramatically shift the way we live and work. How will automation factor into our new normal post-pandemic? Here are three distinct areas predicted to be impacted. One: Agriculture Recent examples of agricultural plants closing have brought...
Pypestream and Facebook Join Forces for COVID-19 Responses
Pypestream is pleased to announce participation in Facebook Messenger’s Global Program for COVID-19 Responses. The program aims to connect government health organizations and UN health agencies with citizens through Facebook Messenger. Pypestream’s conversational AI...
Five Key Ingredients For A Successful AI-Powered Customer Experience
As of last year, four out of every five enterprises had adopted machine learning and other types of artificial intelligence (AI) within their core business models. That statistic is made all the more remarkable by the fact that five years ago, this was the case at...
The Impact of AI on Coronavirus
Coronavirus presents complex problems for a variety of industries. How can artificial intelligence be harnessed to address these problems? One: Big data analysis Vir Biotechnology has developed AI and machine learning algorithms to analyze vast data sets to predict...
5G Won’t Save Customer Experience
Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...
Five Ingredients for Successful NLU
Too many businesses have implemented AI “pilots to nowhere”. Many lack a comprehensive approach to natural language understanding (NLU). And with customer-facing AI, customer experience is just too important to deliver only half solutions. So what are the key...
Has Traditional Customer Service Become A Crutch For Legacy Products?
Many of today's legacy companies, including those that have been around for 50 or even 100 years, face severe margin pressures, an urgent need to go to market with new offerings and more demanding customer expectations. Plugging product gaps with added customer...
Will WeChat-Style Conversational Commerce Come To The U.S.?
If you’re an executive for a U.S. brand, you should be familiar with WeChat, the ultra-popular Chinese messaging and social media app developed by Tencent. The app, which has amassed a whopping 1 billion active monthly users since its release in 2011, has transformed...
Why Consumers Prefer Messaging
60% of consumers say that their go-to channel for simple customer support inquiries is a digital self-service tool, and not all self-service channels are created equal. Interactive voice response (IVR) is the automated voice you hear when calling a contact center....
Shira Rubinoff: Episode 17 Forward Focused
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shira Rubinoff. Shira is President of...
Shep Hyken: Forward Focused Episode 16
Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shep Hyken. Shep is a Customer Service and...