Insights

The Impact of AI on Coronavirus

The Impact of AI on Coronavirus

Coronavirus presents complex problems for a variety of industries. How can artificial intelligence be harnessed to address these problems? One: Big data analysis Vir Biotechnology has developed AI and machine learning algorithms to analyze vast data sets to predict...

5G Won’t Save Customer Experience

5G Won’t Save Customer Experience

Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...

Five Ingredients for Successful NLU

Five Ingredients for Successful NLU

Too many businesses have implemented AI “pilots to nowhere”. Many lack a comprehensive approach to natural language understanding (NLU). And with customer-facing AI, customer experience is just too important to deliver only half solutions. So what are the key...

Why Consumers Prefer Messaging

Why Consumers Prefer Messaging

60% of consumers say that their go-to channel for simple customer support inquiries is a digital self-service tool, and not all self-service channels are created equal. Interactive voice response (IVR) is the automated voice you hear when calling a contact center....

Shira Rubinoff: Episode 17 Forward Focused

Shira Rubinoff: Episode 17 Forward Focused

Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shira Rubinoff. Shira is President of...

Shep Hyken: Forward Focused Episode 16

Shep Hyken: Forward Focused Episode 16

Evan Kohn Welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I’m Evan Kohn from Pypestream and I’m talking with Shep Hyken.  Shep is a Customer Service and...

Capgemini Qualified ScaleUp Pypestream Podcast

Capgemini Qualified ScaleUp Pypestream Podcast

Mary-Ellen Harn Hello and welcome. I am Mary-Ellen Harn, from Capgemini and today, we're talking about startups and collaboration. I'm here with Evan Kohn, the Chief Business Officer and Head of Marketing for Pypestream and from Capgemini with Elias Ghanem, our Global...

Death of a Legacy-Minded Company

Death of a Legacy-Minded Company

Today’s shifting consumer expectations require businesses to rethink the way they operate, as the warning signs are clear. 52% of Fortune 500 companies in the year 2000 have since disappeared. They went bankrupt, got acquired, or ceased to exist. Many failed to listen...