TriWest partnered with Pypestream to transform the customer experience for veterans looking to schedule medical appointments. Previously, Veterans navigated lengthy complexities to schedule eligible appointments; today with Pypestream, veterans self-appoint in minutes and can do so on-the-go via mobile interactions. The solution treats private information with the highest security standards, including HIPAA compliance. TriWest plans to automate additional use cases with Pypestream to continue to transform veteran experiences and to achieve substantial cost savings for taxpayers.
The deciding factor in choosing a vendor was security and compliance. As a healthcare provider we need to be super careful and safeguard our customers. Pypestream proved to us that their compliance and security mechanisms are far superior than any other vendor in the industry.
– David J. McIntyre, Jr.,
President and Chief Executive Officer