Sling, an over-the-top internet TV service owned by Dish Network, partnered with Pypestream to create always-on customer care. Through the power of conversational AI, Sling now automates password resets, account management, channel information, and subscriptions. This self- service frees customer service agents from repetitive tasks so they can take on the most complex inquiries.
The ability to connect with new and existing customers through messaging and provide fast and accurate service will remain a critical component in Sling TV’s quest for continued excellent customer engagement. As we move forward with increased offerings, Pypestream will enable us to scale our personalized, on-demand customer service while maintaining high service levels.
– Seth Van Sickel, VP of Operations