The Ultimate Customer Experience for OTT

The Ultimate
Customer Experience
for OTT

Pypestream’s conversational AI now integrates with Conviva’s analytics solutions to offer a whole new level of care for online video viewers

Conviva
Conviva and Pypestream

Pypestream’s conversational AI now integrates with Conviva’s analytics solutions to offer a whole new level of care for online video viewers

Conversational AI with
streaming analytics

Conviva usecase

Conversational AI
with streaming
analytics

Conviva usecase

Proactive Care

When a viewer experiences a streaming issue, Conviva triggers Pypestream to send a notification to the viewer. No more calls or emails to the call center. Pypestream’s conversational AI can help the viewer troubleshoot the issue through the power of automation.

Proactive care

Proactive Care

When a viewer experiences a streaming issue, Conviva triggers Pypestream to send a notification to the viewer. No more calls or emails to the call center. Pypestream’s conversational AI can help the viewer troubleshoot the issue through the power of automation.

Rapid Troubleshooting

Rapid Troubleshooting

Viewers can now contact OTT providers via always-on messaging by Pypestream. When a viewer inquires about a streaming issue, Pypestream will automatically pull Conviva data and provide real-time assistance. No more dependencies on agents to lookup streaming performance. Pypestream’s conversational AI will do the work.

Rapid Troubleshooting

Viewers can now contact OTT providers via always-on messaging by Pypestream. When a viewer inquires about a streaming issue, Pypestream will automatically pull Conviva data and provide real-time assistance. No more dependencies on agents to lookup streaming performance. Pypestream’s conversational AI will do the work.

AI training data
for telecom

Does your company lack historical conversation logs for AI training? No problem. Pypestream brings extensive experience in the telecom industry. Work with us to tap into a wide array of utterance data sets for the most common intents.

Pre-built intents serve as a great starting point; you can further increase each intent’s accuracy by adding more utterances based on actual production data.

AI training data for telecom

Does your company lack historical conversation logs for AI training? No problem. Pypestream brings extensive experience in the telecom industry. Work with us to tap into a wide array of utterance data sets for the most common intents.

Pre-built intents serve as a great starting point; you can further increase each intent’s accuracy by adding more utterances based on actual production data.

Pre-built conversation designs

Accelerate your time to value by leveraging Pypestream’s library of pre-built conversation designs for telecom use cases. Our “conversationalized” content, flow architecture, and embedded UX features make for the very best customer journeys, from subscription changes to technical troubleshooting to account management.

Pre-built conversation designs

Accelerate your time to value by leveraging Pypestream’s library of pre-built conversation designs for telecom use cases. Our “conversationalized” content, flow architecture, and embedded UX features make for the very best customer journeys, from subscription changes to technical troubleshooting to account management.

By implementing Pypestream,
we have been able to support our customers at any time of the day. Pypestream has helped us improve the customer experience for all types of engagements with our customers, from service to retention.

Seth Van Sickel
VP of Operations
Sling Television

By implementing Pypestream, we have been able to support our customers at any time of the day. Pypestream has helped us improve the customer experience for all types of engagements with our customers, from service to retention.

Seth Van Sickel
VP of Operations
Sling Television

Get in touch

Get in touch