The ultimate customer experience for OTT
Pypestream’s conversational AI now integrates with Conviva’s analytics solutions
to offer a whole new level of care for online video viewers
Sample use case automation
Conversational AI with streaming analytics
When a viewer experiences a streaming issue, Conviva triggers Pypestream to send a notification to the viewer. No more calls or emails to the call center. Pypestream’s conversational AI can help the viewer troubleshoot the issue through the power of automation.
Viewers can now contact OTT providers via always-on messaging by Pypestream. When a viewer inquires about a streaming issue, Pypestream will automatically pull Conviva data and provide real-time assistance. No more depending on agents to lookup streaming performance. Pypestream’s conversational AI will do the work.
AI training data
for streaming & wireless
Does your company lack historical conversation logs for AI training? No problem. Pypestream brings extensive experience in the streaming and wireless industry. Work with us to tap into a wide array of utterance data sets for the most common intents.
Pre-built intents serve as a great starting point; you can further increase each intent’s accuracy by adding more utterances based on actual production data.
Accelerate your time to value by leveraging Pypestream’s library of pre-built conversation designs for telecom use cases. Our “conversationalized” content, flow architecture, and embedded UX features make for the very best customer journeys, from subscription changes to technical troubleshooting to account management.
By implementing Pypestream, we have been able to support our customers at any time of the day. Pypestream has helped us improve the customer experience for all types of engagements with our customers, from service to retention.
Seth Van Sickel
VP of Operations
Book a demo today!
Let us show you how we can transform your business into a fully automated digital brand in as little as 6 weeks.