The easiest way to unify your customers’ messaging channels

With minimal effort on your part, ChannelPro seamlessly connects your contact center to your customers’ favorite messaging channels within two days.

channelPro

Need to connect to
multiple channels now?

Your business uses salesforce. But your customers use messaging apps. That means your agents are either trying to navigate multiple platforms or avoiding most of your customers altogether.

With ChannelPro, all your messaging channels are brought together right in Salesforce, enabling your agents to serve more customers faster.

ChannelPro

Fortune 500 companies rely on us every day

Customer logos mobile
ChannelPro connector

Getting set up shouldn’t be complicated

Most messaging platform setups require a full stack developer on your end and several workdays of integrations. ChannelPro is different. We believe every business should be able to get up and running quickly with out-of-the-box integrations and zero downtime

Our customers are already extending their customer reach

Everyday ChannelPro is helping companies like Proctor & Gamble, Shell, and Chase solidify and grow their customer base.

%

of phone calls diverted to messaging

increase in CSAT scores on average

customer engagements every week

One platform, many channels

With a single integration, your business will finally be in all the places your customers are.

Facebook Messenger

Facebook
Messenger

Facebook Messenger

Google’s Business
Messages

Facebook Messenger

Apple Business
Chat

Your contact center is supported

Keep your existing contact center. ChannelPro integrates directly with the Salesforce Service Cloud, Nuance, Fresh Chat, and Agent Pro. And you can connect other centers via a Pypes web view.

ContactCenterPro
Security

Rock-solid security
built right in

ChannelPro is PCI, HIPAA, SOC II, and GDPR compliant. You may not know all those acronyms, but you should know that security is at the forefront of our minds.

Multiply customer happiness

With ChannelPro, your agents see every conversation in one interface so they can effortlessly chat with eight customers instead of just talking on the phone with one.

salesforce agent
analytics

Scale your chat like an enterprise

You’ve positioned your business to grow. We’re ready for it. Whether you have 50 or 500,000 messages a day, ChannelPro is built to handle any customer volume.

Leverage the power of the forerunners of digital customer engagement – Pypestream

Built on top of the Pypestream Customer Engagement Cloud, ChannelPro’s enterprise plan gives you the ability to push your messaging capabilities to the limits.

automation

Automate your solutions

Our Automation Engine enables you to respond to your customers automatically, even when your agents are out-of-office..

automation

Use-case builder

Create use cases and execute them easily with DesignPro, our code-free drag, and drop tool.

automation

Insightful analytics

Quickly access real-time session data and conversation transcripts with AnalyticsPro.

automation

Customer routing

Easily guide customers from call centers to chat solutions with OutboundPro.

automation

Custom APIs

Make your customer experience unique with custom API integrations.

automation

Easy transactions

Enable customers to make payments right in their favorite messaging channel

automation

Reliable Connection

Never let your customers down with a guaranteed 99.95% uptime across all channels.

Book a demo today!

Let us show you how we can transform your business into a fully automated digital brand in as little as 6 weeks.

Request a Demo

The 9 Step Guide to Automating Customer Care

Improve customer experience & reduce costs.

Get the White Paper