The easiest way to unify your customers’ messaging channels
With minimal effort on your part, ChannelPro seamlessly connects your contact center to your customers’ favorite messaging channels within two days.
Need to connect to
multiple channels now?
Your business uses salesforce. But your customers use messaging apps. That means your agents are either trying to navigate multiple platforms or avoiding most of your customers altogether.
With ChannelPro, all your messaging channels are brought together right in Salesforce, enabling your agents to serve more customers faster.
Fortune 500 companies rely on us every day
Getting set up shouldn’t be complicated
Most messaging platform setups require a full stack developer on your end and several workdays of integrations. ChannelPro is different. We believe every business should be able to get up and running quickly with out-of-the-box integrations and zero downtime
Our customers are already extending their customer reach
Everyday ChannelPro is helping companies like Proctor & Gamble, Shell, and Chase solidify and grow their customer base.
%
of phone calls diverted to messaging
increase in CSAT scores on average
customer engagements every week
One platform, many channels
With a single integration, your business will finally be in all the places your customers are.
Facebook
Messenger
Google’s Business
Messages
Apple Business
Chat
Your contact center is supported
Keep your existing contact center. ChannelPro integrates directly with the Salesforce Service Cloud, Nuance, Fresh Chat, and Agent Pro. And you can connect other centers via a Pypes web view.
Rock-solid security
built right in
ChannelPro is PCI, HIPAA, SOC II, and GDPR compliant. You may not know all those acronyms, but you should know that security is at the forefront of our minds.
Multiply customer happiness
With ChannelPro, your agents see every conversation in one interface so they can effortlessly chat with eight customers instead of just talking on the phone with one.
Scale your chat like an enterprise
You’ve positioned your business to grow. We’re ready for it. Whether you have 50 or 500,000 messages a day, ChannelPro is built to handle any customer volume.
Leverage the power of the forerunners of digital customer engagement – Pypestream
Built on top of the Pypestream Customer Engagement Cloud, ChannelPro’s enterprise plan gives you the ability to push your messaging capabilities to the limits.
Automate your solutions
Our Automation Engine enables you to respond to your customers automatically, even when your agents are out-of-office..
Use-case builder
Create use cases and execute them easily with DesignPro, our code-free drag, and drop tool.
Insightful analytics
Quickly access real-time session data and conversation transcripts with AnalyticsPro.
Customer routing
Easily guide customers from call centers to chat solutions with OutboundPro.
Custom APIs
Make your customer experience unique with custom API integrations.
Easy transactions
Enable customers to make payments right in their favorite messaging channel
Reliable Connection
Never let your customers down with a guaranteed 99.95% uptime across all channels.
Book a demo today!
Let us show you how we can transform your business into a fully automated digital brand in as little as 6 weeks.