Topic: White Paper

The Customer Care Crisis

The Customer Care Crisis

EDITOR'S NOTE: This is an excerpt from the Humane Customer Care white paper.Customer Care is in a state of crisis: often bad for customers and worse for care agents. Indeed, the 2020s have been the worst of times and, well, the worst of times. “Hold times are longer...

Customer Care Supply & Demand: Unbalanced

Customer Care Supply & Demand: Unbalanced

EDITOR'S NOTE: This is the second excerpt from the Humane Customer Care white paper.In our bizarre 2021 labor economy, customer care operations lost many of the agents they once employed, and now can’t hire nearly enough to replace them. The Customer Care Crisis is...

AI Rescues Customer Care

AI Rescues Customer Care

EDITOR'S NOTE: This is the third excerpt from the Humane Customer Care white paper.Conversational AI alone is not enough to rescue customer care from crisis. It must be coupled with automation and presented within a graphical-user-interface. The Customer Care Crisis...

Restoring Care to Customer Care

Restoring Care to Customer Care

EDITOR'S NOTE: This is the final excerpt from the Humane Customer Care white paper.Now let’s put 2 & 2 together. Conversational GUIs typically handle 80% of all customer care engagements, deftly, consistently and cheaply. About that last, cheap here doesn’t mean...

The 9 Step Guide to Automating Customer Care

Improve customer experience & reduce costs.

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