Topic: Customer Experience

Principal Financial Delivers Ideal Care

Principal Financial Delivers Ideal Care

Extremely High Containment + Extremely High SatisfactionAs a major provider of dental insurance, Principal Financial prides itself on outstanding customer care for claimants and dental providers alike. They do this at scale, handling up to a million customer care...

Build or Buy?

Build or Buy?

Survey results are clear when it comes to AI-driven customer service.70% of enterprise IT projects fail. That’s why so many IT and business leaders ask themselves: When looking to deploy new technology capabilities like customer service automation, should we buy it,...

Be Customer Led Podcast with Liam Delap

Be Customer Led Podcast with Liam Delap

Intro: Welcome to Be Customer Led, where we’ll explore how leading experts in customer and employee experience are navigating organizations through their own journey to be customer led and the actions and behaviors employees and businesses exhibit to get there. And...

DX Talks Podcast with Liam Delap

DX Talks Podcast with Liam Delap

Voiceover: You are listening to another DX Talk, delivering vital knowledge that empowers leaders to drive transformational change to their businesses. Brought to you by Quantan, facilitators of future-focused operating models that balance people, processes and...

Startup Happy Hour Podcast with Robin Marcenac

Startup Happy Hour Podcast with Robin Marcenac

Diana Chen: Welcome to Startup Happy Hour, sponsored by Content Allies. Grab a drink and join us to hear fun and inspirational stories from startup founders and visionaries who are making a positive impact in our communities and learn how you too can turn your new and...

Make eCommerce work for you

Make eCommerce work for you

COVID-19 has dramatically impacted the retail industry and how consumers approach shopping - over 306M Americans have been affected by shelter in place orders - nearly 95% of the U.S. population. Meanwhile, U.S. retailers' online year-over-year revenue growth is up...

Customers Want Experiences, Not Chatbots

Customers Want Experiences, Not Chatbots

The promise of chatbots as an innovative engagement tool has fallen short. They’re easy enough to create, as any adept coder can whip up a bot in a few hours. And, there are plenty to go around — Facebook Messenger alone runs more than 300,000 chatbots. But, most...

The 9 Step Guide to Automating Customer Care

Improve customer experience & reduce costs.

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