Topic: Customer Experience

Startup Happy Hour Podcast with Robin Marcenac

Startup Happy Hour Podcast with Robin Marcenac

Diana Chen: Welcome to Startup Happy Hour, sponsored by Content Allies. Grab a drink and join us to hear fun and inspirational stories from startup founders and visionaries who are making a positive impact in our communities and learn how you too can turn your new and...

Make eCommerce work for you

Make eCommerce work for you

COVID-19 has dramatically impacted the retail industry and how consumers approach shopping - over 306M Americans have been affected by shelter in place orders - nearly 95% of the U.S. population. Meanwhile, U.S. retailers' online year-over-year revenue growth is up...

Customers Want Experiences, Not Chatbots

Customers Want Experiences, Not Chatbots

The promise of chatbots as an innovative engagement tool has fallen short. They’re easy enough to create, as any adept coder can whip up a bot in a few hours. And, there are plenty to go around — Facebook Messenger alone runs more than 300,000 chatbots. But, most...

Why Conversational AI Should Not Be An IT Project

Why Conversational AI Should Not Be An IT Project

Artificial intelligence (AI) has woven itself into the processes of many industries, businesses and teams, but who should own the investment or implementation, and who does it best serve? Conversational AI, the use of automated messaging and voice assistants to create...

Why Executives Should Invest in CX

Why Executives Should Invest in CX

Companies today need to stand out in a sea of sameness. To do so, they must invest in customer experience. Companies that lack this customer focus won't survive. Find that hard to believe? Here's your proof... Customer are likely to spend 140% more after a positive...

The State of Contact Centers

The State of Contact Centers

The current state of contact centers offers a world of opportunity for automation to take center stage. Get the numbers on how conversational AI can transform enterprise customer experience from 😡 to 😎.

Pypestream Consumer Survey Results

Pypestream Consumer Survey Results

The benefits of automating customer service experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders. Not only can these solutions dramatically reduce the costs associated with traditional call-in contact centers, but...