Our CEO Richard Smullen had the opportunity to speak on a Mckinsey hosted webinar called, Generative AI Unlocking Value for Customer Engagement. In the webinar, Richard highlights the importance of using generative AI to address customer use cases in a targeted and meaningful way is enough to create a truly positive customer experience. 

Watch the full webinar here: https://mckinseytalksoperations.com/generative-ai-customer-engagement-recording/