The Customer Care Crisis

The Customer Care Crisis

by | White Paper

EDITOR’S NOTE: This is an excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. Customer Care is in a state of crisis: often bad for customers and worse for care agents. Indeed, the 2020s have been the worst of...
Customer Care Supply & Demand: Unbalanced

Customer Care Supply & Demand: Unbalanced

by | White Paper

EDITOR’S NOTE: This is the second excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. In our bizarre 2021 labor economy, customer care operations lost many of the agents they once employed, and now can’t hire...
AI Rescues Customer Care

AI Rescues Customer Care

by | White Paper

EDITOR’S NOTE: This is the third excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. Conversational AI alone is not enough to rescue customer care from crisis. It must be coupled with automation and presented...
Restoring Care to Customer Care

Restoring Care to Customer Care

by | White Paper

EDITOR’S NOTE: This is the final excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. Now let’s put 2 & 2 together. Conversational GUIs typically handle 80% of all customer care engagements, deftly,...