AI Rescues Customer Care

AI Rescues Customer Care

EDITOR’S NOTE: This is the third excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. Conversational AI alone is not enough to rescue customer care from crisis. It must be coupled with automation and presented...
Restoring Care to Customer Care

Restoring Care to Customer Care

EDITOR’S NOTE: This is the final excerpt from the Humane Customer Care white paper. Click this link to download the full white paper. Now let’s put 2 & 2 together. Conversational GUIs typically handle 80% of all customer care engagements, deftly,...