Blog
Restoring Care to Customer Care
EDITOR'S NOTE: This is the final excerpt from the Humane Customer Care white paper.Now let’s put 2 & 2 together. Conversational GUIs typically handle 80% of all customer care engagements, deftly, consistently and cheaply. About that last, cheap here doesn’t mean...
Principal Financial Delivers Ideal Care
Extremely High Containment + Extremely High SatisfactionAs a major provider of dental insurance, Principal Financial prides itself on outstanding customer care for claimants and dental providers alike. They do this at scale, handling up to a million customer care...
Just Released: The 9 Step Guide to Automating Customer Care
Most customers believe companies need to transform how they engage with them, and 69% prefer to use chatbots for the speed at which they can communicate with a brand, notwithstanding that plain old chatbots are being superseded by next-gen digital assistants. These...
Build or Buy?
Survey results are clear when it comes to AI-driven customer service.70% of enterprise IT projects fail. That’s why so many IT and business leaders ask themselves: When looking to deploy new technology capabilities like customer service automation, should we buy it,...
Gartner Hypes Pypestream
Pypestream is thrilled to announce that we’ve recently been mentioned in nine Gartner Hype Cycle reports. Nine! "Our customers in insurance, streaming and wireless, consumer packaged goods, and more are reaping the benefits of Pypes and the Pypestream automation...
Facebook announces Messenger API support for Instagram, selects Pypestream as an early partner
Today, Messenger from Facebook is announcing the general availability of Messenger API support for Instagram at F8 Refresh. Prior to this announcement, Facebook partnered with Pypestream, a patented AI-powered customer engagement solution, to be included in a small...
![[Webinar] SLING TV: Becoming an automated digital brand](https://www.pypestream.com/wp-content/uploads/sling_webinar-1-400x250.jpg.webp)
[Webinar] SLING TV: Becoming an automated digital brand
In this webinar we follow SLING TV’s journey toward building a next-generation customer engagement solution with Pypestream. Seth Van Sickel, VP of Operations at SLING TV, outlines the business problems his company was facing and the path SLING TV took in automating...
Pypestream wants to kill the call center for good
This article was originally published by Protocol. Most call center tech providers straddle a tricky line: broadcasting the benefits of automation while still stressing the role that humans will continue to play. Now, one startup is trying to blow up that whole...
Be Customer Led Podcast with Liam Delap
Intro: Welcome to Be Customer Led, where we’ll explore how leading experts in customer and employee experience are navigating organizations through their own journey to be customer led and the actions and behaviors employees and businesses exhibit to get there. And...
Pypestream appoints Bart Swanson and Amitabh Sharma to Board
Pypestream, a company that automates customer engagement with conversational artificial intelligence (AI), has appointed two new board members: Bart Swanson and Amitabh Sharma. Swanson is a technology industry leader who serves on the boards of Zoom, Otter.ai,...
Pypestream announces the Customer Engagement Center
Top Brands like ADT, Gillette, Royal Caribbean, Sling TV, and TriWest Go Digital with Pypestream’s Conversational AI Platform Consumers have gone “all-digital” at an accelerated pace. They communicate through text, buy products in apps, and manage their accounts...
Pypestream attains the coveted SOC2 certification
After a nine-month rigorous audit, the world’s first Customer Engagement Center powered by conversational AI has attained the significant milestone of Service Organization Control 2 (SOC2) Type 2 attestation. Security is a top priority for Pypestream and is the...
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