Blog
Pypestream appoints Bart Swanson and Amitabh Sharma to Board
Pypestream, a company that automates customer engagement with conversational artificial intelligence (AI), has appointed two new board members: Bart Swanson and Amitabh Sharma. Swanson is a technology industry leader who serves on the boards of Zoom, Otter.ai,...
Pypestream announces the Customer Engagement Center
Top Brands like ADT, Gillette, Royal Caribbean, Sling TV, and TriWest Go Digital with Pypestream’s Conversational AI Platform Consumers have gone “all-digital” at an accelerated pace. They communicate through text, buy products in apps, and manage their accounts...
Pypestream attains the coveted SOC2 certification
After a nine-month rigorous audit, the world’s first Customer Engagement Center powered by conversational AI has attained the significant milestone of Service Organization Control 2 (SOC2) Type 2 attestation. Security is a top priority for Pypestream and is the...
DX Talks Podcast with Liam Delap
Voiceover: You are listening to another DX Talk, delivering vital knowledge that empowers leaders to drive transformational change to their businesses. Brought to you by Quantan, facilitators of future-focused operating models that balance people, processes and...
The impact of AI and automation on customer operations
Pypestream and Pulse have partnered up to bring you a white paper that delves deep into how artificial intelligence and automation are impacting the way in which executives handle customer operations. We surveyed 100 customer experience executives from various...
Startup Happy Hour Podcast with Robin Marcenac
Diana Chen: Welcome to Startup Happy Hour, sponsored by Content Allies. Grab a drink and join us to hear fun and inspirational stories from startup founders and visionaries who are making a positive impact in our communities and learn how you too can turn your new and...
5 tips for implementing conversational experiences in travel
Current events have revealed business continuity shortcomings across every single industry, especially in travel. Call centers weren’t prepared with readily available, scalable technology, and didn’t have the resources to properly withstand the increase in customer...
Make eCommerce work for you
COVID-19 has dramatically impacted the retail industry and how consumers approach shopping - over 306M Americans have been affected by shelter in place orders - nearly 95% of the U.S. population. Meanwhile, U.S. retailers' online year-over-year revenue growth is up...
Conversational analytics are about to change customer experiences forever
Companies have long relied on web analytics data like click rates, page views, and session lengths to gain customer behavior insights.This method looks at how customers react to what is presented to them, reactions driven by design and copy. But traditional web...
Build or buy AI? You’re asking the wrong question
Tonya Hall: Build or buy AI? That’s the wrong question. I’m Tonya Hall and joining me is Evan Kohn, Chief Business Officer at Pypestream. Welcome, Evan. Evan Kohn: Hey, Tonya, thanks for having me. TH: Of course. What are the problems that Pypestream helps their...
Customers Want Experiences, Not Chatbots
The promise of chatbots as an innovative engagement tool has fallen short. They’re easy enough to create, as any adept coder can whip up a bot in a few hours. And, there are plenty to go around — Facebook Messenger alone runs more than 300,000 chatbots. But, most...
Pypestream Introduces Conversational Ads
Pypestream, the leading conversational AI platform with all-in-one cloud messaging, announces Conversational Ads, an immersive brand experience driven by in-ad engagements. Conversational Ads transform present-day display ads by incorporating conversational AI...
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