Blog
ComputerWorld: What are large language models?
In the past it was commonplace for chatbots to not understand you. Typing free text into a bot would regularly result in a reply stating it couldn’t make sense of your request and was either connecting you to an agent or that it would like you to try again. The latter...
6 ways automation can improve claim submission
It's probably safe to say no one has gotten excited about submitting an insurance claim. Perhaps some may disagree with me but it seems unlikely that anyone has ever sat down to submit an insurance claim with the same joy that one might take to an amusement park or to...
CMSWire: Is this the year AI dominates the call center?
The past couple of years have changed how we interact with customer service. Prior to COVID-19, the advent of AI had begun to slowly enhance call centers but, in just a short period of time, the pandemic that rattled the world became a catalyst for its surge in...
Techspective: Automation can increase employee engagement
The life of the average employee has become strained as the pandemic slowly subsides. Many workers feel overwhelmed and burnt out by their workplaces. This problem, however, could be easily solved by introducing automation into the workforce. As reported by this...
IB: IT automation can help financial institutions
As the digital age progresses and more and more industries turn to automation it only makes sense that financial institutions would do the exact same. Banking apps have become second nature to customers. We have come to expect all the capabilities in our online...
NewsWires: Survey shows hope for claims automation
The insurance claim submission process is outdated. In today’s modern world its becoming more and more apparent that something needs to be done to update how we submit claims and, overall, how we interact with insurance companies themselves. According to an article by...
EBN: ChatGPT can make websites more accessible
Picture this: you’re an employee trying to access information on your company’s HR website pertaining to your benefits but are unable to for reasons out of your control. Your co-workers are easily able to access this information for themselves. Understandably, this...
More than text: Why robust visuals matter
Your chatbot is not a novel. Your customers do not want to sit and read chunks upon chunks of text. We live in a world where attention spans are at a record low and it's necessary, now more than ever, to do whatever you can to be eye-catching - and relying solely on...
How May I Automate You? How Automation is Transforming Hospitality
Since the pandemic the hospitality industry has been hit with a myriad of challenges. But those challenges have brought opportunities for significant change and opened doors for exceptional customer experiences. Now that travel is on the rise, according to the U.S....
Digital Self-Service Is Transforming Insurance
Earlier this year Pypestream partnered with Insurance Thought Leadership Group to create this insightful whitepaper detailing how digital self-service is transforming insurance. The paper highlights the benefits, use cases and a variety of ways insurance providers can...
Chief Healthcare Executive: Automation can help hospitals
The hospital industry has suffered in the wake of COVID. According to a report from Kaufman Hall, due to the rising cost of labor and staffing shortages, 2022 was the worst financial year for hospitals and health systems since the beginning of the pandemic. This has...
5 ways airlines can use automation to make air travel friendly
In late 2014, at a business dinner, our founder and CEO, Richard Smullen, found himself in a conundrum. He needed to change his flight but was unable to excuse himself from the table. He began texting his sister who managed to change the flight for him but this...
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