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Voiceover: You are listening to another DX Talk, delivering vital knowledge that empowers leaders to drive transformational change to their businesses. Brought to you by Quantan, facilitators of future-focused operating models that balance people, processes and...

Pypestream and Pulse have partnered up to bring you a white paper that delves deep into how artificial intelligence and automation are impacting the way in which executives handle customer operations. We surveyed 100 customer experience executives from various...

Current events have revealed business continuity shortcomings across every single industry, especially in travel. Call centers weren’t prepared with readily available, scalable technology, and didn’t have the resources to properly withstand the increase in customer...

Companies have long relied on web analytics data like click rates, page views, and session lengths to gain customer behavior insights.This method looks at how customers react to what is presented to them, reactions driven by design and copy. But traditional web...

The promise of chatbots as an innovative engagement tool has fallen short. They’re easy enough to create, as any adept coder can whip up a bot in a few hours. And, there are plenty to go around — Facebook Messenger alone runs more than 300,000 chatbots. But, most...