Expectations of privacy have never been higher among consumers, which means privacy has never been a greater imperative for businesses and their executive teams. At the same time, companies are increasingly under pressure to improve overall customer experiences and...
The insurance industry, like so many others, is in a state of upheaval that will continue to play out in 2019. The disruptive forces at work in the industry have come into sharper focus over the past 12 months, and industry players across the board are now in motion...
The best Artificial Intelligence (AI) goes unnoticed. In a busy world that continues to move faster with each passing day, AI and automation are enabling people to keep up and stay connected by streamlining and improving everyday tasks. When AI operates correctly, no...
Although conversational AI has been in the headlines for years now, B2C applications of this technology are still in their infancy. I believe that's going to change this year, and we're going to see conversational interfaces replace more websites, mobile apps and...
Artificial Intelligence and Machine Learning represent the latest wave of transformative technology that is reshaping how enterprises do business, and perhaps nowhere is this transformation quite as apparent as it is in the conversational commerce arena. However, it’s...
When I started in marketing over 50 years ago, all we had to drive sales and reach consumers were mass marketing devices like TV ads, promotions and shelf wobblers. We, marketers, knew virtually nothing about our customers. Now, there is a wealth of data available and...
Dear David Kautter, Acting IRS Commissioner: Like many other taxpaying Americans, I have a bone to pick with the IRS. I’m hearing that they’re reportedly leaving 60 percent of taxpayers hanging on the line due to their inability to answer all calls. It’s...