Topic: Technology

Superapp 2.0

Superapp 2.0

ContextSuperapps are multipurpose apps, the more multipurpose, the more super. They are overwhelmingly popular in many countries because they relieve consumers from the hassle of installing and managing random apps. Now, they’re about to undergo a generational...

Behind the Pype – Gary MacDougall

Behind the Pype – Gary MacDougall

Pypestream's CTO talks about software architecture and the future of self-service automation.Gary MacDougall and his team are behind the self-service automation platform used by leading brands in a wide variety of industries around the world. Here he talks about the...

The Evolution of Digital Assistants

The Evolution of Digital Assistants

Let’s start with the end in mind. Better yet, let’s start with the end in the mind’s eye: the evolution of Digital Assistants pictured as a basic 2-axis chart. It's pretty straightforward.  The X-axis measures a Digital Assistant’s intelligence.  The Y-axis measures...

Build or buy AI? You’re asking the wrong question

Build or buy AI? You’re asking the wrong question

Tonya Hall: Build or buy AI? That’s the wrong question. I’m Tonya Hall and joining me is Evan Kohn, Chief Business Officer at Pypestream. Welcome, Evan. Evan Kohn: Hey, Tonya, thanks for having me. TH: Of course. What are the problems that Pypestream helps their...

Incorporating AI into Telehealth

Incorporating AI into Telehealth

Tonya Hall: I’m Tonya Hall and joining me is Evan Kohn, Chief Business Officer at Pypestream. Welcome, Evan. Evan Kohn: Hi Tonya, thanks for having me. TH: Of course. Tell us, what does Pypestream do? EK: Well, Pypestreams’ an all-in-one cloud messaging platform that...

The Impact of AI on Coronavirus

The Impact of AI on Coronavirus

Coronavirus presents complex problems for a variety of industries. How can artificial intelligence be harnessed to address these problems? One: Big data analysis Vir Biotechnology has developed AI and machine learning algorithms to analyze vast data sets to predict...

5G Won’t Save Customer Experience

5G Won’t Save Customer Experience

Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...

Death of a Legacy-Minded Company

Death of a Legacy-Minded Company

Today’s shifting consumer expectations require businesses to rethink the way they operate, as the warning signs are clear. 52% of Fortune 500 companies in the year 2000 have since disappeared. They went bankrupt, got acquired, or ceased to exist. Many failed to listen...

5 Ways White Paper

5 Ways Covid Changed Customer Care & What To Do About It

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