Topic: Technology

Driving engagement in a world of falling attention spans

Driving engagement in a world of falling attention spans

Between smartphones, our laptops, and our televisions it's really no wonder that we're struggling to stay focused. In 2004, the average attention span when looking at a screen was measured at 2.5 minutes. Now, in a world of Instagram Reels and Tik Toks, our attention...

ComputerWorld: What are large language models?

ComputerWorld: What are large language models?

In the past it was commonplace for chatbots to not understand you. Typing free text into a bot would regularly result in a reply stating it couldn’t make sense of your request and was either connecting you to an agent or that it would like you to try again. The latter...

EBN: ChatGPT can make websites more accessible

EBN: ChatGPT can make websites more accessible

Picture this: you’re an employee trying to access information on your company’s HR website pertaining to your benefits but are unable to for reasons out of your control. Your co-workers are easily able to access this information for themselves. Understandably, this...

Forbes: ChatGPT and travel planning

Forbes: ChatGPT and travel planning

As we enter the busy season for traveling, it can be difficult to figure out where you want to go and what you want to do when you get there. Google is filled with millions of results and suggestions, making it nearly impossible to narrow down a few choice options...

TechTarget: AI is the future of the call center

TechTarget: AI is the future of the call center

Customer care has evolved. Before we were sending letters to companies to express questions or concerns. Now, companies have created massive contact centers that allow customers to interact with a customer service representative in a variety of ways from the comfort...

Augmentation vs Automation

Augmentation vs Automation

The Looming Shadow of Automation Ever since the dawn of AI, humans have feared how it might one day take over the world. We've seen it in movies and television as well as books and now, it seems, we're seeing it in real life. Every day we hear stories about companies,...

Self-service and GPT-3: A match made in consumer heaven

Self-service and GPT-3: A match made in consumer heaven

Over the past week, it was near impossible to avoid media hype around OpenAI’s new chatbot, ChatGPT. Our friends at OpenAI did something very innovative yet simple: they took their GPT-3 language model and gave it a chat front end. Then they invited the world to play...