ContextSuperapps are multipurpose apps, the more multipurpose, the more super. They are overwhelmingly popular in many countries because they relieve consumers from the hassle of installing and managing random apps. Now, they’re about to undergo a generational...
Pypestream's CTO talks about software architecture and the future of self-service automation.Gary MacDougall and his team are behind the self-service automation platform used by leading brands in a wide variety of industries around the world. Here he talks about the...
How to deliver Customer Engagement AutomationMany Customer Experience leaders are grappling with how to deliver a better CX through new technologies. Customer Engagement Automation is among the most in-demand of those because it automates engagements with customers...
Let’s start with the end in mind. Better yet, let’s start with the end in the mind’s eye: the evolution of Digital Assistants pictured as a basic 2-axis chart. It's pretty straightforward. The X-axis measures a Digital Assistant’s intelligence. The Y-axis measures...
Tonya Hall: Build or buy AI? That’s the wrong question. I’m Tonya Hall and joining me is Evan Kohn, Chief Business Officer at Pypestream. Welcome, Evan. Evan Kohn: Hey, Tonya, thanks for having me. TH: Of course. What are the problems that Pypestream helps their...
Tonya Hall: I’m Tonya Hall and joining me is Evan Kohn, Chief Business Officer at Pypestream. Welcome, Evan. Evan Kohn: Hi Tonya, thanks for having me. TH: Of course. Tell us, what does Pypestream do? EK: Well, Pypestreams’ an all-in-one cloud messaging platform that...
As of last year, four out of every five enterprises had adopted machine learning and other types of artificial intelligence (AI) within their core business models. That statistic is made all the more remarkable by the fact that five years ago, this was the case at...
Coronavirus presents complex problems for a variety of industries. How can artificial intelligence be harnessed to address these problems? One: Big data analysis Vir Biotechnology has developed AI and machine learning algorithms to analyze vast data sets to predict...
Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...
Many of today's legacy companies, including those that have been around for 50 or even 100 years, face severe margin pressures, an urgent need to go to market with new offerings and more demanding customer expectations. Plugging product gaps with added customer...
If you’re an executive for a U.S. brand, you should be familiar with WeChat, the ultra-popular Chinese messaging and social media app developed by Tencent. The app, which has amassed a whopping 1 billion active monthly users since its release in 2011, has transformed...
Today’s shifting consumer expectations require businesses to rethink the way they operate, as the warning signs are clear. 52% of Fortune 500 companies in the year 2000 have since disappeared. They went bankrupt, got acquired, or ceased to exist. Many failed to listen...
Meet the expectations of post-pandemic consumers through affordable
and sustainable customer care.
