Topic: Pypestream Digital Labs

What is Conversational AI?

What is Conversational AI?

Conversational AI is the use of messaging and voice assistants to automate communication and create personalized experiences at scale between humans and machines. For customer care, conversational AI offers a direct path for customers to sort out problems, address...

April Rudin: Forward Focused Episode 10

April Rudin: Forward Focused Episode 10

Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I'm Evan Kohn from Pypestream and I'm talking with April Rudin. April is the...

Spiros Margaris: Forward Focused Episode 9

Spiros Margaris: Forward Focused Episode 9

Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs the thought series on customer experience, artificial intelligence, and enterprise automation, I'm Evan Kohn from Pypestream and I'm talking with Spiros Margaris. Spiros is...

Theo Lau: Forward Focused Episode 8

Theo Lau: Forward Focused Episode 8

Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I'm talking with Theo Lau. Theo is a speaker,...

Built for Scale: Pypes

Built for Scale: Pypes

What are Pypes? Julie: Pypes are a two-way messaging carrier that interface between the end-user consumer and the conversational interface with the engagement automation subsystem, and it allows for a secure and rich messaging solution between the two.  Rahul: So,...

Jeff Kagan: Forward Focused Episode 7

Jeff Kagan: Forward Focused Episode 7

Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Jeff Kagan. Jeff is an analyst who...

Built for Scale: Conversational Interface

Built for Scale: Conversational Interface

Who interacts with a conversational interface? Aaron:  It can be a consumer who's purchasing a product, it could be a real estate broker or an agent who's looking to help their own customers, but really any individual with any limited amount of tech ability - pretty...

Antonio Grasso: Forward Focused Episode 6

Antonio Grasso: Forward Focused Episode 6

Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Antonio Grasso. Antonio is CEO of...

Evan Carroll: Forward Focused Episode 5

Evan Carroll: Forward Focused Episode 5

Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Evan Carroll. Evan is the author...

Built for Scale: Dovetail

Built for Scale: Dovetail

So, Dovetail is Pypestream's proprietary NLU, natural language understanding, engine. Dovetail encompasses Pypestream's artificial intelligence capability, so it brings into the fold our machine learning and natural understanding capabilities which essentially means...

Mike Feibus: Forward Focused Episode 4

Mike Feibus: Forward Focused Episode 4

Evan Kohn: Hello and welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and today we’re talking with Mike Feibus. Mike is an...

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