Conversational AI is the use of messaging and voice assistants to automate communication and create personalized experiences at scale between humans and machines. For customer care, conversational AI offers a direct path for customers to sort out problems, address...
Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation. I'm Evan Kohn from Pypestream and I'm talking with April Rudin. April is the...
Evan Kohn: Welcome back listeners to Forward Focused brought to you by Pypestream Digital Labs the thought series on customer experience, artificial intelligence, and enterprise automation, I'm Evan Kohn from Pypestream and I'm talking with Spiros Margaris. Spiros is...
Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I'm talking with Theo Lau. Theo is a speaker,...
What are Pypes? Julie: Pypes are a two-way messaging carrier that interface between the end-user consumer and the conversational interface with the engagement automation subsystem, and it allows for a secure and rich messaging solution between the two. Rahul: So,...
Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Jeff Kagan. Jeff is an analyst who...
Who interacts with a conversational interface? Aaron: It can be a consumer who's purchasing a product, it could be a real estate broker or an agent who's looking to help their own customers, but really any individual with any limited amount of tech ability - pretty...
Evan Kohn: Welcome back to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Antonio Grasso. Antonio is CEO of...
Evan Kohn: Welcome listeners to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and I’m talking with Evan Carroll. Evan is the author...
So, Dovetail is Pypestream's proprietary NLU, natural language understanding, engine. Dovetail encompasses Pypestream's artificial intelligence capability, so it brings into the fold our machine learning and natural understanding capabilities which essentially means...
Evan Kohn: Hello and welcome to Forward Focused brought to you by Pypestream Digital Labs, a thought series on customer experience, artificial intelligence, and enterprise automation, I’m Evan Kohn from Pypestream and today we’re talking with Mike Feibus. Mike is an...
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