Topic: Customer Experience

Automation is Revolutionizing eCommerce

Automation is Revolutionizing eCommerce

In the world of eCommerce, where everyone and their mother has an online shop, it can be hard to stand out. Whether we’re talking about your front-end customer service or your back-end business processes, differentiation can be difficult.  Self service automation is...

Behind the Pype – Nick Hockler

Behind the Pype – Nick Hockler

Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...

Meet Your Customer Where She Lives: Messenger

Meet Your Customer Where She Lives: Messenger

Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...