Topic: Customer Experience

10 Ways to Market Your Chatbot

10 Ways to Market Your Chatbot

Providing exceptional customer experience (CX) is no longer a choice; it's a necessity. It's no secret that your chatbot is an essential part of the mix. But how do your customers know what your chatbot has to offer? Marketing is the key to ensuring your customers...

Automation is Revolutionizing eCommerce

Automation is Revolutionizing eCommerce

In the world of eCommerce, where everyone and their mother has an online shop, it can be hard to stand out. Whether we’re talking about your front-end customer service or your back-end business processes, differentiation can be difficult.  Self service automation is...