In May of 2020 Pypestream partnered with one of the top 5 global streaming services to create an engaging and effective digital customer service strategy. This company was looking to grow their legacy systems to include an offering that was competitive with other...
Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...
How to deliver Customer Engagement AutomationMany Customer Experience leaders are grappling with how to deliver a better CX through new technologies. Customer Engagement Automation is among the most in-demand of those because it automates engagements with customers...
Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...
Extremely High Containment + Extremely High SatisfactionAs a major provider of dental insurance, Principal Financial prides itself on outstanding customer care for claimants and dental providers alike. They do this at scale, handling up to a million customer care...
Survey results are clear when it comes to AI-driven customer service.70% of enterprise IT projects fail. That’s why so many IT and business leaders ask themselves: When looking to deploy new technology capabilities like customer service automation, should we buy it,...
![[Webinar] SLING TV: Becoming an automated digital brand](https://www.pypestream.com/wp-content/uploads/sling_webinar-1-980x661.jpg.webp)
In this webinar we follow SLING TV’s journey toward building a next-generation customer engagement solution with Pypestream. Seth Van Sickel, VP of Operations at SLING TV, outlines the business problems his company was facing and the path SLING TV took in automating...
Most call center tech providers straddle a tricky line: broadcasting the benefits of automation while still stressing the role that humans will continue to play. Now, one startup is trying to blow up that whole notion. Companies like Asapp, Avaya and Genesys insist...
Intro: Welcome to Be Customer Led, where we’ll explore how leading experts in customer and employee experience are navigating organizations through their own journey to be customer led and the actions and behaviors employees and businesses exhibit to get there. And...
Voiceover: You are listening to another DX Talk, delivering vital knowledge that empowers leaders to drive transformational change to their businesses. Brought to you by Quantan, facilitators of future-focused operating models that balance people, processes and...
Pypestream and Pulse have partnered up to bring you a white paper that delves deep into how artificial intelligence and automation are impacting the way in which executives handle customer operations. We surveyed 100 customer experience executives from various...
Diana Chen: Welcome to Startup Happy Hour, sponsored by Content Allies. Grab a drink and join us to hear fun and inspirational stories from startup founders and visionaries who are making a positive impact in our communities and learn how you too can turn your new and...