Providing exceptional customer experience (CX) is no longer a choice; it's a necessity. It's no secret that your chatbot is an essential part of the mix. But how do your customers know what your chatbot has to offer? Marketing is the key to ensuring your customers...
The customer service landscape has changed dramatically in recent years. In the past, the face of customer service was the call center. Customers had grown accustomed to long wait times, burnt out representatives, and, quite frankly, a frustrating experience. The...
It's probably safe to say no one has gotten excited about submitting an insurance claim. Perhaps some may disagree with me but it seems unlikely that anyone has ever sat down to submit an insurance claim with the same joy that one might take to an amusement park or to...
Your chatbot is not a novel. Your customers do not want to sit and read chunks upon chunks of text. We live in a world where attention spans are at a record low and it's necessary, now more than ever, to do whatever you can to be eye-catching - and relying solely on...
Earlier this year Pypestream partnered with Insurance Thought Leadership Group to create this insightful whitepaper detailing how digital self-service is transforming insurance. The paper highlights the benefits, use cases and a variety of ways insurance providers can...
Humans are all different. From speech patterns to clothes we all have our own unique ways of presenting ourselves and that helps us stand out from the crowd. This is because we all have personalities. And your chatbot should be no different. Giving your chatbot a...
We are incredibly excited to announce Pypestream has successfully integrated the world’s most powerful self-service platform with the revolutionary technology behind ChatGPT. In the video below, our CEO Richard Smullen demonstrates how our technology takes ChatGPT to...
It's no secret that ChatGPT has a stranglehold on popular culture. The AI chatbot has become a household name in the span of only a few months and in that time it has made itself useful in a variety of ways. As extensive experimentation and exploration has revealed...
In the world of eCommerce, where everyone and their mother has an online shop, it can be hard to stand out. Whether we’re talking about your front-end customer service or your back-end business processes, differentiation can be difficult. Self service automation is...
It's happened to the best of us. You have a question or an appointment scheduled at your local doctor's office and you can’t get anyone on the phone. You either get wrapped up in a long string of transfers or you request a callback that never occurs. After a certain...
The internet is, by all means, a wonderland. Any webpage you visit now is intricately built, teeming with robust graphics and colorful images. Anything you could possibly want is waiting for you behind the click of a mouse and we have all but come to expect this from...
In May of 2020 Pypestream partnered with one of the top 5 global streaming services to create an engaging and effective digital customer service strategy. This company was looking to grow their legacy systems to include an offering that was competitive with other...