Topic: Customer Experience

Behind the Pype – Elana Feldman

Behind the Pype – Elana Feldman

Pypestream's VP, CX & Success talks about how customers succeed with self-service automation.Elana Feldman uses her deep experience in self-service automation to help Pypestream customers succeed in their own self-service automation initiatives. Here she talks...

Behind the Pype – Amelie Wisniak

Behind the Pype – Amelie Wisniak

Pypestream's SVP, Product Management talks about her radical focus on UX in self-service automation. Amelie Wisniak brings a radical focus on user-experience to her role as leader of Pypestream's product management team. This UX focus is immediately evident when...

Behind the Pype – Nick Hockler

Behind the Pype – Nick Hockler

Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...

Meet Your Customer Where She Lives: Messenger

Meet Your Customer Where She Lives: Messenger

Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...

Principal Financial Delivers Ideal Care

Principal Financial Delivers Ideal Care

Extremely High Containment + Extremely High SatisfactionAs a major provider of dental insurance, Principal Financial prides itself on outstanding customer care for claimants and dental providers alike. They do this at scale, handling up to a million customer care...

Build or Buy?

Build or Buy?

Survey results are clear when it comes to AI-driven customer service.70% of enterprise IT projects fail. That’s why so many IT and business leaders ask themselves: When looking to deploy new technology capabilities like customer service automation, should we buy it,...

Be Customer Led Podcast with Liam Delap

Be Customer Led Podcast with Liam Delap

Intro: Welcome to Be Customer Led, where we’ll explore how leading experts in customer and employee experience are navigating organizations through their own journey to be customer led and the actions and behaviors employees and businesses exhibit to get there. And...

DX Talks Podcast with Liam Delap

DX Talks Podcast with Liam Delap

Voiceover: You are listening to another DX Talk, delivering vital knowledge that empowers leaders to drive transformational change to their businesses. Brought to you by Quantan, facilitators of future-focused operating models that balance people, processes and...

5 Ways White Paper

5 Ways Covid Changed Customer Care & What To Do About It

Meet the expectations of post-pandemic consumers through affordable
and sustainable customer care.

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