Your chatbot is not a novel. Your customers do not want to sit and read chunks upon chunks of text. We live in a world where attention spans are at a record low and it's necessary, now more than ever, to do whatever you can to be eye-catching - and relying solely on...
Earlier this year Pypestream partnered with Insurance Thought Leadership Group to create this insightful whitepaper detailing how digital self-service is transforming insurance. The paper highlights the benefits, use cases and a variety of ways insurance providers can...
Humans are all different. From speech patterns to clothes we all have our own unique ways of presenting ourselves and that helps us stand out from the crowd. This is because we all have personalities. And your chatbot should be no different. Giving your chatbot a...
We are incredibly excited to announce Pypestream has successfully integrated the world’s most powerful self-service platform with the revolutionary technology behind ChatGPT. In the video below, our CEO Richard Smullen demonstrates how our technology takes ChatGPT to...
It's no secret that ChatGPT has a stranglehold on popular culture. The AI chatbot has become a household name in the span of only a few months and in that time it has made itself useful in a variety of ways. As extensive experimentation and exploration has revealed...
In the world of eCommerce, where everyone and their mother has an online shop, it can be hard to stand out. Whether we’re talking about your front-end customer service or your back-end business processes, differentiation can be difficult. Self service automation is...
It's happened to the best of us. You have a question or an appointment scheduled at your local doctor's office and you can’t get anyone on the phone. You either get wrapped up in a long string of transfers or you request a callback that never occurs. After a certain...
The internet is, by all means, a wonderland. Any webpage you visit now is intricately built, teeming with robust graphics and colorful images. Anything you could possibly want is waiting for you behind the click of a mouse and we have all but come to expect this from...
In May of 2020 Pypestream partnered with one of the top 5 global streaming services to create an engaging and effective digital customer service strategy. This company was looking to grow their legacy systems to include an offering that was competitive with other...
Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...
How to deliver Customer Engagement AutomationMany Customer Experience leaders are grappling with how to deliver a better CX through new technologies. Customer Engagement Automation is among the most in-demand of those because it automates engagements with customers...
Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...