At Pypestream, we're far more than just a technology provider—we're catalysts for meaningful change. With a team that fuses diverse expertise in solution design, engineering, and UI, our aim is laser-focused: create transformative solutions that resonate. In this...
Implementing a chatbot seamlessly within a company's operations demands a strategic approach, blending technological finesse with a keen understanding of user dynamics. Here are four strategic pillars that pave the way for a harmonious chatbot integration, as explored...
The customer service landscape has changed dramatically in recent years. In the past, the face of customer service was the call center. Customers had grown accustomed to long wait times, burnt out representatives, and, quite frankly, a frustrating experience. The...
It's probably safe to say no one has gotten excited about submitting an insurance claim. Perhaps some may disagree with me but it seems unlikely that anyone has ever sat down to submit an insurance claim with the same joy that one might take to an amusement park or to...
The past couple of years have changed how we interact with customer service. Prior to COVID-19, the advent of AI had begun to slowly enhance call centers but, in just a short period of time, the pandemic that rattled the world became a catalyst for its surge in...
The life of the average employee has become strained as the pandemic slowly subsides. Many workers feel overwhelmed and burnt out by their workplaces. This problem, however, could be easily solved by introducing automation into the workforce. As reported by this...
As the digital age progresses and more and more industries turn to automation it only makes sense that financial institutions would do the exact same. Banking apps have become second nature to customers. We have come to expect all the capabilities in our online...
The insurance claim submission process is outdated. In today’s modern world its becoming more and more apparent that something needs to be done to update how we submit claims and, overall, how we interact with insurance companies themselves. According to an article by...
Your chatbot is not a novel. Your customers do not want to sit and read chunks upon chunks of text. We live in a world where attention spans are at a record low and it's necessary, now more than ever, to do whatever you can to be eye-catching - and relying solely on...
Since the pandemic the hospitality industry has been hit with a myriad of challenges. But those challenges have brought opportunities for significant change and opened doors for exceptional customer experiences. Now that travel is on the rise, according to the U.S....
The hospital industry has suffered in the wake of COVID. According to a report from Kaufman Hall, due to the rising cost of labor and staffing shortages, 2022 was the worst financial year for hospitals and health systems since the beginning of the pandemic. This has...
In late 2014, at a business dinner, our founder and CEO, Richard Smullen, found himself in a conundrum. He needed to change his flight but was unable to excuse himself from the table. He began texting his sister who managed to change the flight for him but this...