Pypestream’s SVP of Customer talks about Pypestream’s approach to implementing self-service automation. 

Nick Hockler has been involved in more self-service automation implementations than he can count. He’s seen it all, first at IBM and now leading the Customer Experience and Success team at Pypestream. More importantly, he’s developed a proven method for use case selection, journey mapping, design thinking and more.

His calm demeanor, attention-to-detail and deep experience are beloved by dozens of Pypestream customers. All of this becomes clear as he answers five questions in this Behind the Pype video. Enjoy!